kevserio | Posts: 3

Unable to send expiry date to Onespan sign

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Hello,

 

I have Onespan setup in a Laserfiche cloud environment and having an issue passing the expiry date.  What is the proper format for this date field?

 

Thank you,


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Duo_Liang | Posts: 3776

Reply to: Unable to send expiry date to Onespan sign

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Hi Kevin,

 

Thanks for your post! Although I am not very familiar with the Laserfiche connector implementation, but from a general perspective, the timestamp string in OneSpan Sign is in this format:

yyyy-MM-dd'T'HH:mm:ss'Z'

e.g. 2023-01-24T14:30:01Z

Note that:
- The time zone is in GMT time.

- "yyyy-MM-dd" also works, e.g. 2023-01-29 equals to 2023-01-29T00:00:00Z

 

In terms of transaction expiry, on top of date based expiry, OneSpan Sign also supports day based expiry, you can refer to my blog for more information. (I doubt you can set it via connector on transaction basis, but you can configure it as an account level default setting)

 

Duo


kevserio | Posts: 3

Reply to: Unable to send expiry date to Onespan sign

0 votes

Hi Duo,

 

We have tried that format and several others.  We receive a Evocation Error.  All other parameters work fine.  I believe the OneSpan DLL's are the possible source issue.  Who can possibly help us with this?

We worked with Moshiur Reza <[email protected]> to modify the DLL with initial connection and overview.  Or maybe is there an updated DLL package?

 

Thank you,

 

Kevin Serio


Duo_Liang | Posts: 3776

Reply to: Unable to send expiry date to Onespan sign

0 votes

Hi Kevin,


Thanks for the information! Moshiur is on PTO right now, at the same time, although I don't know too much about the implementation details, I can try my best to help with some general questions. 

On top of that, for the date format, can you by any chance try this format?

MM/dd/yyyy e.g. 08/29/2019

 

Duo


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