52 results matched your search criteria
Is there any issue with Event Notifications in Sandbox today?
Forum topic
OneSpan Sign
https://sandbox.e-signlive.ca/a/admin/eventnotification   Getting error for all our sandbox (Invalid JSON.) and callback URL is Empty PFA
Accessibility transaction
Forum topic
OneSpan Sign
Hi,
Question on multiple accounts
Forum topic
OneSpan Sign
I have a hypothetical question at this time. We may want to request another Onespan account with end users for a specific line of business at our organization. Having multiple Onespan accounts has some limitations.  
Missing API Key
Forum topic
OneSpan Sign
In the admin page/integrator tab, we used to be able to see the API-Key. It no longer shows up (we are in sandbox). Wondering as to why we arent able to see the API key anymore.
Change Signer after first signer has signed
Forum topic
OneSpan Sign
Hello, So in our flow the following happens. Customer signs admin reviews the signature and assigns a sales rep to counter sign the document. How can I update the signer after the customer has signed? Thanks
Call to Get all layout IDs for all senders
Forum topic
OneSpan Sign
Hi, I would like to get all the layout's ids . When I do a GET /layouts, I only get the layouts for the admin not for all senders. How can I list all the layouts from all senders in the account? Thanks.
roles
Forum topic
OneSpan Sign
Hi, from the documentation, there are 3 pre-defined roles: admin, manager and sender. Another concept is about 'owner' as user type? what's the difference between 'owner' vs roles? and can anyone be 'Owner'?   thanks, Cindy  
Super Account Owner
Forum topic
OneSpan Sign
Is there any talk about creating a Super account that can manage a number of Account Owner Accounts instead of having support move a user from one account to another as well have the admin for the account owner delegate access. 
Delegation Tool
Forum topic
OneSpan Sign
We have not been successful using the Delegation tool. We get an error when testing the connection.  The account doesn't have Manager type or an Admin Role. The account is [email protected] in SBX 2 and it does. Thanks for the help!
API Key - PROD Env
Forum topic
OneSpan Sign
My Operator id configured with Production env (US2). I could not find the API key in the integration tab of the Admin Page. How to get a API key for PROD environment . Kindly let me know the End Point URL for the production env API's.