OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Missing message from decline callback
Forum topic
OneSpan Sign
Any thoughts on why message is null? I entered text on the decline to sign.  I received the decline event notification. Event:
Test callbacks on local
Forum topic
OneSpan Sign
The Creating a Callback Notification Listener guide says I have put a callback URL. Is there a way to test the integration of Event callbacks in a local environment?
How much time Silanis will take to send a email bounce event back to our API
Forum topic
OneSpan Sign
Hi, How much time Silanis will take to send an email bounce event back to our API after we trigger an email to an invalid sender. Thanks, Krishna
pacakage postbacks
Forum topic
OneSpan Sign
there is a sdk documentation for events on packages. I can't see how to fetch user key. Does the key comes as part of json payload? or you use different method?
Registering for package level call backs
Forum topic
OneSpan Sign
Can I include a package id in the callback registration API so that I can register for different types of events for different packages ? If so then can you please provide a JSON sample.
Does OneSpan keep logs of callback failures?
Forum topic
OneSpan Sign
Hi, we are not receiving callbacks on packages that expire and we're trying to determine if it's an issue on our end. Does OneSpan keep logs of callback events that fail?
Callback for specific package
Forum topic
OneSpan Sign
Hello,  
Event Notifications and Document IDs
Forum topic
OneSpan Sign
If a OneSpan Sign package has 3 documents to sign, does the event notification send one message to cover all three documents or does it send 3 messages with different Document Ids?
User Credentials in Callback Event
Forum topic
OneSpan Sign
Hello Folks We have a requirement to authenticate the callback requests using a system user before we can process the callback.
Document signed Event notification message
Forum topic
OneSpan Sign
When a Document is signed for a given Signer, in the call back notification, I see following information "name":"DOCUMENT_SIGNED","sessionUser":"SignerID2","packageId":"XXXXXXXXXXXXXXXXXXXXXXXXX","message":null,"documentId":"Document_ID" if we see, message is coming as null. Is it possible to get