OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Event Notification
Forum topic
OneSpan Sign
Hello, Is there a way to find the document in the package on which we received signer_complete or package_complete event? Thanks, Sushma
document Viewed event
Forum topic
OneSpan Sign
Hi Is there a callback event when a signer views the document to tbe signed, but does not take any further action after viewing. The signer simply closes the browser Is there a webpage that describes all the callback events. What is the "transaction Activated" event Regards Mario
Signer Authentication and Updated Date
Forum topic
OneSpan Sign
Hi team, We have few questions from our clients: Is there any event for "Failed Question & Answer Authentication” & “Question & Answer Authentication” or “Signing Session for Signer” ? For these events, JSON file (package file) gets updated, right?
How does the callback key?
Forum topic
OneSpan Sign
I'm having difficulty understanding the inclusion of the callback key described here: http://docs.e-signlive.com/doku.php?id=esl:e-signlive_guide_event-notification private EventNotificationConfig eventNotificationConfig; public string URL = "http://my.url.com"; public string KEY = "abc";
Creating callback event for Mobile device signature request email
Forum topic
OneSpan Sign
Here is the situation : We integrated OneSpan eSign into our Saas.
Troubleshooting Callback
Forum topic
OneSpan Sign
Is there a way to troubleshoot why my callback is not working?
Getting "Gateway Timeout: 504 Gateway Time-out" error in bulk on API calls.
Forum topic
OneSpan Sign
Please refer to the attached logs, we are getting "Gateway Timeout: 504 Gateway Time-out" error in bulk. Request you to please have a look and help us with some resolution.
Unable to retrieve package information
Forum topic
OneSpan Sign
Hi , I am trying to call the RETRIEVE INFORMATION ABOUT A PACKAGE api and getting the below error. Can you please let me know why i am seeing this error.
Sandbox Web API Is Not Working
Forum topic
OneSpan Sign
Hi Team, I am Creating some application to Perform Operation on the Packages and Since Last two Hours The API is not working Below URL i have tried https://sandbox.esignlive.com https://sandbox.e-signlive.ca" "One or more errors occurred.An error occurred while sending the request. The underlying
How to display packages in WEB?
Forum topic
OneSpan Sign
` var apiKey = "nulldev88"; $http({ url: "https://sandbox.esignlive.com/api/packages", method: "GET", headers: {'Content-Type':'application/json',"Authorization" : apiKey } }).success(function (data, status, headers, config) { console.log(data); }).error(function (data, status, headers, config) { c