2249 results matched your search criteria
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Using text tags without knowing exact signers of document
Forum topic
OneSpan Sign
Hello, We are using the .NET SDK to setup transactions with documents containing only signature fields.  We are using Text Tag extraction as our signature locator and I attached the code we are using to do this.
Approvals role field
Forum topic
OneSpan Sign
Guys - When creating an approval, does the "role" field of that approval have to match the "id" field in the role object for that signer or the "id" field of the signers object in the that role object?
Redirect Url
Forum topic
OneSpan Sign
Hi, How can i set the redirect url for a transaction? In my case, after successful completion of signing event, i am required to load a specific page and need user inputs on it (and not just a thank you dialogue) Thanks
yellow sticky note
Forum topic
OneSpan Sign
Hi, If there are multiple documents to be signed, there is a yellow sticky note provided by eSignLive.
Adding a subset of Custom Fields per Package
Forum topic
OneSpan Sign
Hi,We are currently using custom fields so that our users can pre-map fields in documents, so they can be filled in later by our system automatically. We currently have a field for "Purchaser Name", "Purchaser Address", "Purchaser Phone Number", etc.
Notary Integration
Forum topic
OneSpan Sign
Guys, We are in the process of setting up accounts and we have a few where Integration is not set.
User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.
Your authenication token was incorrect for in-person signing ceremony via REST
Forum topic
OneSpan Sign
I always get this error while trying to retrieve session id for the in-person signing ceremony using Iframe.
URL Redirect cases not working
Forum topic
OneSpan Sign
Guys, I have a few redirects that I am trying that are not working and would love to know where I'm going wrong. 1. I've set the handover and complete event to force the redirect of a user when completing a package and it doesn't seem to work.