153 results matched your search criteria
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
DRAFT Packages not visible
Forum topic
OneSpan Sign
Hello, just started to work with the REST API. currently working thru the Python test cases / examples. i have two initial observations. 1.
Removing role programmatically from template results in "Cannot send package without approvals"
Forum topic
OneSpan Sign
Hi, Currently using APEX SDK to retrieve a template from OneSpanSign, then removing roles from the template as needed, if the number of signers change. I've currently defined 2 roles on the template, and am trying the scenario where only 1 is needed. 
In the approval when using text anchoring, is the "page": attribute optional?
Forum topic
OneSpan Sign
Hi Haris, I would like to quickly clarify on the below approval format where I noticed that even if the page detail is not provided it works fine to realize the exact text to place the textfield using text anchor. “approvals”: [ { “role”: “signer1”, “fields”: [ { “subtype”: â€
Unable to retrieve signatures
Forum topic
OneSpan Sign
Hello, We are trying to determine which signatures have been signed with the following method: eslClient.getApprovalService().getAllSignableSignatures(documentPackage, documentId, signerId) however we get the following error: Optional details: {"code":403,"messageKey":"error.forbid
Update Package from Draft to Sent Postman
Forum topic
OneSpan Sign
Hey guys,  I'm trying to put together the following flow:
Using both Text Tags and Text Anchors
Forum topic
OneSpan Sign
Are there any known issues with using both methods of extraction in the same document? The following package has been created in the sandbox: zc1pssVwepH2BDjC0-lDlbuNzD8=
eSignLive PDF is showing AnchorText in background of Sign Date
Forum topic
OneSpan Sign
We are facing issue with the TextAnchor visibility issue in the PDF’s on Signing Date field.
Getting Error 400 - Number of uploaded files does not match number of documents specified in package.
Forum topic
OneSpan Sign
could you please help me why i'm getting this error, here i want to request for signing only one document and one signer. Attached the file for which i'm testing.   { "documents": [ { "approvals": [ { "id": "ClientSignature",
Missing Signature Fields in JSON
Forum topic
OneSpan Sign
Hi, I've created a layout containing a signature with all available fields (Signing Date, Date, Signer Name, Signer Title, Signer Company, Text Field, Checkbox, List, Radio, Text Area, and Label) using the eSignLive designer screen, but when I retrieve the package via the REST API some of the fiel