OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Getting Started Questions
Forum topic
OneSpan Sign
Hi, Just a little bit of background first on what my objective is: We have a Web Application for Institutions used by their staff (brokers). The Application which creates legal forms with merged data in PDF. The final output is a combined set of legal forms with merged data from the back end.
Delay in receiving eSignLive callback for event notifications
Forum topic
OneSpan Sign
Our main use case is for our system to wait for document signing to get completed and for this, we rely heavily on eSignLive callback notifications. Typically, we receive the callbacks with just a few seconds delay upon actual signing.
Signer identified at runtime
Forum topic
OneSpan Sign
Hi, We've a scenario wherein we have 3 signers for a given document and all of them sign sequentially. Singer1 signs then signer2 and then signer3. The issue though is that signer2 is identified at runtime and known to signer1. i.e.
Expiry Date for Customer Emails
Forum topic
OneSpan Sign
Good afternoon,    I have 2 questions. 1. For a signing event does the email link ever expire for the customer ?
Can you open a signing ceremony as the package owner when not a signer?
Forum topic
OneSpan Sign
Hi, I'm using the Java SDK and trying to open the signing ceremony as the package owner (sender), when the package owner isn't a signer in the package.
Using Template, How to Replace Placeholder Signers
Forum topic
OneSpan Sign
I am having trouble replacing the "Placeholder" signers for the template created. I have 2 signers setup as placeholders ('Signer1'). 
Multiple Admin Accounts causing confusion
Forum topic
OneSpan Sign
Hello,  Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 
Enhancement to increase visibility of email communications for integrators
Forum topic
OneSpan Sign
Hello,
Document edit and send back
Forum topic
OneSpan Sign
Hello, I have scenario in which I am sending packages to two users in order through signing URL.
Retrieve confirmed packageId
Forum topic
OneSpan Sign
Hi, We are currently facing issues where we did not receive the confirmation (PackageId) from eSign with didSynchronizeTransaction. So, is there a way to retrieve PackageId with a given temporaryId from iOS SDK?