OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Creator of Document Leaves Company
Forum topic
OneSpan Sign
What happens when the creator of the document leaves the company? If the creator had a delegate, will the delegate be able to finish any pending transactions? 
Laserfiche Connector - document doesn't attach
Forum topic
OneSpan Cloud Authentication
I am having a problem with the Laserfiche Connector: I select a document in LF then click "Send with OneSpan" The document shows in the list of Documents on the Create New Transaction screen. I add the sender's email, name, and signers then click Create.
Document extraction for radiobutton group
Forum topic
OneSpan Sign
Hi, I read the website below about naming conversion for document extraction, but I don't see the sample for radio button group, could you please send me the sample?
Event Notifications and Document IDs
Forum topic
OneSpan Sign
If a OneSpan Sign package has 3 documents to sign, does the event notification send one message to cover all three documents or does it send 3 messages with different Document Ids?
Add multiple documents to a package
Forum topic
OneSpan Sign
Is there an endpoint to add multiple documents to a package? The APEX SDK appears to only have a method to add one at a time. Trying to minimize callouts from SF. 
Getting Evidence Summary Document ID
Forum topic
OneSpan Sign
Hello,   I want to know how to get document Id for Evidence Summary doc just like we get it for signed docs ?
Download document in PDF format
Forum topic
OneSpan Sign
Hi, Please help me with the following: I am using REST API, .NET and a sandbox account. I want to download a document in PDF format. For this I can use the call: GET /packages/{packageId}/documents/{documentId}/pdf But this call requires documentId.
Callback - DOCUMENT_SIGNED not triggered
Forum topic
OneSpan Sign
When using the callback function to listen to DOCUMENT_SIGNED events, I do not receive the event if the user does not click the "Done" button before clicking the "Confirm" button.
Multiple Signer In a single document
Forum topic
OneSpan Sign
Hello, I want to sign a single document with multiple person on different postions. Appreciate your help.
Adding documents when using a template
Forum topic
OneSpan Sign
I have created a template in my eSignLive account.