OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Copy layout between on-prem and sandbox
Forum topic
OneSpan Sign
Hi, Recently, I tried us copy-tool v1.6.0 copy layouts from on-prem to CA sandbox account, and I got error (see attachment), any idea? but it's successful to copy template between on-prem and CA sandbox.   thanks, Cindy
Database access on Identikey VAppliance 3.21
Forum topic
Intelligent Adaptive Authentication
Hello, I have running OneSpan Virtual Appliance 3.21 with embedded database. How to give access for external fraud system to access Digipasses table on database?
Getting Issue with merging fields on document
Forum topic
OneSpan Sign
Hi, I am working on cpq,and my requirement is to use quote fields in one span document so please help me to get it.
is there any way to adjust/move signature box by signer ?
Forum topic
OneSpan Sign
Hello   When signer receive the email to sign the document and after clicking the link document is opening.   is there any way signer can adjust signature box to move to correct position.  
Unable to find registration code in Shared Cache
Forum topic
Intelligent Adaptive Authentication
After entering pin on registration screen of Sample , i'm getting error in the response of https://XXXX.sdb.tid.onespan.cloud/v1/orchestration-commands API. Error is Unable to find registration code in Shared Cache.   
Package signed by one signer and not the other gives error
Forum topic
OneSpan Sign
We receive the following error message if the package is signed by the one individual and not the other when we do a check status call. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
Get Data back after signing
Forum topic
OneSpan Sign
Is it possible to get data back from a package after it has been signed? For example if I have a text field on a template, after it has been filled out and signed, is there a way to get that data within my visual studio project?
URL to PCC
Forum topic
OneSpan Sign
You moved the location of the personal certificate client and didn't let your users with on-site instances of OneSpan Sign know about the change. As a result, a few of our users were unable to download it and sign documents.
TextAnchorPosition assignment
Forum topic
OneSpan Sign
Hi, I need to create a application which would allow the user to pass the text anchor position in String format. I understand that TextAnchorPOsition is of type enum.
OneSpan Sign for Salesforce support for Digital Experience Site (formerly Community)
Forum topic
OneSpan Sign
Does OneSpan Sign for Salesforce (installed package) work in Salesforce Digital Experience Site (formerly know as Community)? If yes, is there any documentation on implementation? If no, is the support for Community in the road map or it is never going to be available?