OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

2538 results matched your search criteria
Flattened PDF With Security Problem
Forum topic
OneSpan Sign
Hi Team, I created an application to use your API, Recently i got new requirement that once package is Signed will download the Document but its in Secured format to get the file with Out Password secured i got to know that we can Use the flatten document but unfortunately when i get the flatten do
Evidence is not downloaded completely through "Transaction Export & Download Tool"
Forum topic
OneSpan Sign
Good afternoon, when generating the download of documents through the OSS - Transaction Export & Download Tool .jar, not all the supports that were signed on the web are evident
Redirect to Designer - Missing proxy query parameter
Forum topic
OneSpan Sign
I emailed support earlier, but I'll post the question here too in case it leads to a quicker/better resolution.
When customer charged for this service
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
Checkbox Conditional Logic
Forum topic
OneSpan Sign
Guys,   Is there a way to get some kind of conditional logic based on which checkbox is checked? If I have 2 checkboxes, we want to have a different set of text boxes for each checkbox that will be required to be filled in if that checkbox is checked. 
Document Locked
Forum topic
OneSpan Sign
While trying to add the document of one package to other package, am getting an exception : Bad Request(400), message:"Cannot upload the document. Please make sure it is not locked." How can I unlock the document and add it to other package?
Missing Radio Button field information from api call
Forum topic
OneSpan Sign
Guys,
Signature position and dimensions
Forum topic
OneSpan Sign
Hi Silanis team- I cannot find any documentation on the unit of measure used for the Signature block position (X,Y) and dimensions (Height,Width). Is it pixels? Points? Inches? Also, if anyone knows/remembers-- we are currently using Version 4.x / hosted of the Silanis framework.
Signer email link does not open document - specified package does not exist
Forum topic
OneSpan Sign
First time using the API. I have a document with 2 signers, and the first signer receives the email from OneSpan indicating the need to sign, with a 'GO TO DOCUMENTS' button in the email. But clicking on the link opens a page that only states:
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""
Forum topic
OneSpan Sign
Hi Team, Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right? FYI,  Email messages after delivery fail