OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Add document to existing package
Forum topic
OneSpan Sign
I was trying to add a new document to existing package and got the following error Cannot edit or delete package.","name":"Access Denied"
Cannot send package without approvals
Forum topic
OneSpan Sign
Hi, I am getting below error while creating the package
Cannot edit or delete package
Forum topic
Intelligent Adaptive Authentication
Hi, I am getting following error while trying to update the expiry date of a package
Attaching .docx file to Package
Forum topic
OneSpan Sign
I am working on a solution to create a package containing a single document. When I use a .pdf file, this works fine - the document is sent; a signing URL is generated and I can sign. When I try to use a .docx file, I get a HTTP 400.
Package Settings Mapping In Rest
Forum topic
OneSpan Sign
We have below settings that we are using in SOAP now we are migrating to REST. Please provide us exact mappings to REST service for below fields
Search a package by transaction name
Forum topic
Intelligent Adaptive Authentication
Hi, In OneSpan portal we can search a transaction by transaction name. (I have attached a screen shot) Is there any api in SDK which allows us to search a package by Transaction name?   Thanks, Kamran  
send reminder emails to signers and the package owner for an existing package
Forum topic
OneSpan Sign
Hi, I have created a package in Onespan, during which an email gets generated. But now, I want to send a reminder notification  email to signers of this existing package, with a link to the onespan docs. How can I do this in Java?
Create the package only with documents and update the package adding the signers later.
Forum topic
OneSpan Sign
I am trying to create the package only with documents and I will need to update it later adding the signers, the signature tag is already created in one of the documents, that is why I am using EnableExtraction. I get an error:   
400 Client Error: Bad Request for url /api/packages/{package_id}/documents/{document_id}
Forum topic
OneSpan Sign
Hi there, I'm trying to delete a document in python but I'm getting this return: 400 Client Error: Bad Request for url: https://sandbox.esignlive.com/api/packages/TAv__TLL2MOR_bMTDTnmiq0boLU=/documents/28
Issue while changing Notary on package
Forum topic
OneSpan Sign
Duo,Has anything changed with the process of changing the notary on a package? We are now not able to change the Notary at all on any of our Notary packages. Also, just fyi, this happens when trying to use a notary that is within the senders account.