OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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SSO - User Status
Forum topic
OneSpan Sign
When a new user is provisioned, the user status is set to PENDING.  When using SSO, the user status never changes to ENABLED because they do not get the activation email.  How do we get the status to ENABLED so that we have the ability to DISABLE the user, if needed?
Updating Package Status
Forum topic
OneSpan Sign
If I update an existing package to SENT am I able to add any new documents to the package? Can I can update the package status to ACTIVE or some other status, add the document and then update status again to SENT?
Package Modified Status
Forum topic
OneSpan Sign
Hi, we are evaluating the REST API for our use case. Is there a way to know that original package has been modified? For say, some new document has been added to the same package. We need this to ensure package integrity.
package status - Archived
Forum topic
OneSpan Sign
Hi Can you please let me know what are all the effects of changing the packatge status to "ARCHIVED" Is there any online article that details all the package status and what are the effects of each Thanks Mario
signing on behalf of signer
Forum topic
OneSpan Sign
Hi , is it possible to sign the document on behalf of client when client agrees to digital consent.
Reviewer/Signer Behaviors & Signing url
Forum topic
OneSpan Sign
Hello,   
Retrieving signer inputs after signing
Forum topic
OneSpan Sign
Hi, I am wondering if it is possible gather signer inputs in input fields after signing via the API? We are looking to store text inputs and radio button selections.
Alternate Signers
Forum topic
OneSpan Sign
A customer is asking us about a scenario that I would like to clarify.
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Authenticate Signer during signer switching with notary
Forum topic
OneSpan Sign
So far, the process is this. The notary signs into the transaction and then switches to the borrower that will be signing. The borrower will then click the okay button a few times to authenticate themselves and start signing.