OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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IAS upgrade
Forum topic
Intelligent Adaptive Authentication
hey, I don't know if this is the right place, but...I have test installation of IAS 3.14.xx on Windows 2016. I wanna migrate it to Centos 7 and then upgrade it to 3.21
Change the reference frame for signing co-ordinates
Forum topic
OneSpan Sign
Hello I am using the JAVA SDK to send signing co-ordinates and a base 64 document stream to eSignLive and get a signing link. The co-ordinates that I use consider top left corner as the reference origin (0,0) and calculate the signing coordinates based on that.
Unable to upload pdf for signing
Forum topic
OneSpan Sign
We are trying to upload the attached PDF (eF2 - Sign.pdf) to eSignLive as a document to sign. It contains a signature block embedded in it. The error we get while ww upload it from eSignLive portal (image attached herewith) is the same which we get while we try the same using SDK.
Rapid Proof Of Concept - Supported Workflow ID's and descriptions
Forum topic
OneSpan Identity Verification
When working with the Rapid Proof of Concept environment only specific Workflow ID's are currently supported.  These may change from time to time, but will be backwards compatible through out the Rapid Proof of Concept phase of any project.
New Signer Experience: Two validation errors instead of one
Forum topic
OneSpan Sign
Code: .withValidation(FieldValidatorBuilder.regex("^\\d{2}/\\d{4}$").required().withErrorMessage("Please enter a valid retirement date (MM/YYYY)"))
Add participant to accept the document instead of signing
Forum topic
OneSpan Sign
Hi, I am looking for some code snippet to add a participant to just "Accept" the document instead of signing. Can anyone please give me some help? Thanks, KK
Identifying the MIME Type of the Attachments and Documents
Forum topic
OneSpan Sign
Hi All, When I'm consuming the attachment requirements download API and PDF Document download API, It just gives me the stream of data. Is there anyway, that I can get the MIME type of that particular Document/Attachment?. Thanks in Advance.
Typical causes of this error: error.validation.createProcess.missingData
Forum topic
OneSpan Sign
I am trying to submit a merged document and consistently getting this error.  The document is passing Adobe Acrobat Preflight.  Is there any additional insight into probable causes of this: error.validation.createProcess.missingData?
Retrieve Package Id
Forum topic
OneSpan Sign
HI, How should I get package Id in E-sign call back? I am working with .NET MVC.    Thanks, Baskar G  
Updating Package Status
Forum topic
OneSpan Sign
If I update an existing package to SENT am I able to add any new documents to the package? Can I can update the package status to ACTIVE or some other status, add the document and then update status again to SENT?