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Do I have to delete the standard Acceptance Language?
Forum topic
OneSpan Sign
I successfully uploaded a test Document in my SandBox to replace the standard acceptance that goes with the Document for Signature. What I end up with is 2 "Electronic Disclosures and Signatures Consent" Documents.
Template and Layout Copy Tool
Forum topic
OneSpan Sign
I downloaded the copy tool then made the mistake of setting it to be opened with Acrobat. What should it be opened with? I have downloaded the JRE environment.  I have used this tool several times but this is a new laptop. Thanks for the help.
Fields intended for write back not appearing in field summary
Forum topic
OneSpan Sign
We are generating a form with two fields that are intended for write back. We are able to populate these fields and they are appearing on the document after the users signs.  The file on the OSS server has the document with the fields correctly populated on the form.
Add signatures later
Forum topic
OneSpan Sign
Hi I have code that creates signatures for two which I do in the beginning when I define the document.
Onespan Error During Package Creation - Error Response 500
Forum topic
OneSpan Sign
Hi, We are using rest api to integrate onespan and thus creating packages using code. However, we are getting the following error response when we are sending the package for signature {"code":500,"technical":"error.eslx.inputValidation.documentPreVerifyInvalidResponseNumberError [#12b6f7ee-9e16-
SDK setLanguage changes
Forum topic
OneSpan Sign
Hi, we upgrade SDK to 11.25 (was using 11.0.2), we noticed that the locale has been changed in 11.0.2, when we sent 'fr-CA' to SDK, SDK will translate to api package as 'fr' in 11.25 when we sent the same request, SDK translate to api package as 'fr-CA' which is not recognized so the package languag
ORA-12543: TNS:destination host unreachable
Forum topic
OneSpan Sign
Hi Team, The integration program was run 3 times back to back(the program was submitted after completion of previous integration program).  For the 1st and 2nd time, the integration program went into error as follows: ORA-29273: HTTP request failed
"messageKey": "error.validation.verifyDocument.couldNotBeFlattened"
Forum topic
OneSpan Sign
Hello, We are trying to sign document using API api/packages/{packageId}/documents/signed_documents and passing "handdrawn" string in request body.
Getting NoClassDefFoundError: gw/accelerators/onespan/OneSpanJSONUtils
Forum topic
OneSpan Sign
Hi 
How to get Sender's ApiKey via API
Forum topic
OneSpan Sign
Hi, I need to get newly created sender's API key and store it in local database. Sender class does not contain attribute APIkey. Is this even possible?