2880 results matched your search criteria
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Textbox tag not working with other controls
Forum topic
OneSpan Sign
Hi, Inside my one document, If I put only below tags it's working fine. {{esl:signer1:list:options("Ja", "Nee")}} {{esl:signer2:list:options("Ja", "Nee")}} But if I put other tag for textbox then I am facing below error : {"messageKey":"error.validation.texttag.propertiesFormatError","parameters":
Insufficient Privileges error in Salesforce when anyone who is not Onespan sandbox owner tries to view transaction record
Forum topic
OneSpan Sign
Hey,So when I use OneSpan sign as myself (connected user to onespan in Salesforce under admin tab) I have no issues. But if I have another admin who has same permissions try to view a transaction record they get the Insufficient Privileges error. Any idea why this is happening?
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""
Forum topic
OneSpan Sign
Hi Team, Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right? FYI,  Email messages after delivery fail  
Get Signing Status
Forum topic
OneSpan Sign
Hi, I am trying to get the signing status of a package using the following SDK call: eslClient.getPackageService().getSigningStatus(packageId, signerId, documentId) What I noticed that this call has inconsistent behavior while returning package information. On some occasions even if a package is av
Capture Signatures Issue
Forum topic
OneSpan Sign
Hello, We are using capture signatures but something strange is happening.
Package signed by one signer and not the other gives error
Forum topic
OneSpan Sign
We receive the following error message if the package is signed by the one individual and not the other when we do a check status call. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
Batch signing with joint signers
Forum topic
OneSpan Sign
I have a scenario where we want to consolidate as many forms into the least amount of packages as possible but some forms require two signers. What is the best approach to do this with OneSpan Sign? For example:
Setting Up Reminders with REST
Forum topic
OneSpan Sign
I read the following blog post: https://www.esignlive.com/blog/esignlive-setting-reminders And tried setting up reminders in my initial POST request that creates a signing package. It's not working. ESL creates the package with no error messages but the reminders never get sent.
Handover URL - corrupted URL for Angular Routing (HashLocationStrategy)
Forum topic
OneSpan Sign
Has anyone noticed problems with the handover URL and hash location strategy routing? If so, have you found a workaround? When setting the handover url to something like "https://www.mydomain.com/#esign", we are seeing different behavior between the handover button and text link.