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The document failed to upload and may be locked. Please check the document and try again.
Forum topic
OneSpan Sign
Hello, I am trying to add a document to template, but getting below error. My document has text tags in it. Error: The document failed to upload and may be locked. Please check the document and try again.
Is there any limit on the number of fields that can be added to a document for e
Forum topic
OneSpan Sign
Is there any limit on the number of fields that can be added to a document for each signature/signer.
Condition logic on Signature capture with text tags
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OneSpan Sign
I have made a template the first signature capture mandatory for each signer and subsequently made the rest optional with conditional logic. This setup ensures that the mandatory capture becomes optional once any of the others are signed.
Handover URL - corrupted URL for Angular Routing (HashLocationStrategy)
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OneSpan Sign
Has anyone noticed problems with the handover URL and hash location strategy routing? If so, have you found a workaround? When setting the handover url to something like "https://www.mydomain.com/#esign", we are seeing different behavior between the handover button and text link.
Position extraction not working on 3rd party PDF
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OneSpan Sign
Note: I saw this forum post but it wasn't really giving an answer so I am starting a new one to see if we can figure this out.
Download documents
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OneSpan Sign
I have a question, when I did this tutorial check package status and download files , an
Combining Approvals for same signer
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OneSpan Sign
Guys - I have a document with 4 signature fields. When I tried to combine the fields for the one signer, it didn't work. Do we have to create a new approval for each new field that we are trying to sign? If not, can I get a JSON Package example of how to do it since mine isn't working.
Multiple Signers With Same Email
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OneSpan Sign
Trying to follow the example here: https://www.onespan.com/blog/onespan-sign-developer-multiple-signers-sharing-same-email But I am getting the exception below when I add a second signer with:
Upload Document with Text Anchors - 500 error
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OneSpan Sign
I'm receiving a 500 error when I upload a document to /packages with the following roles and approvals. Any idea where the error could be coming from?
Java SDK giving a password Protected File
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OneSpan Sign
Hi,   We are using JAVA SDK v11.47 , we are downloading the PDF using the below code that is there on your developer portal.  Observations: 1.  The files that we download using the below code gives us password prompt when we open it