OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Getting error message
Forum topic
OneSpan Sign
Hi, Recently we got the following 2 errors intermittently when creating the package using the same form, do you know what did happen? From the error message, it seems it complains about the pdf document has error, but we are using the same document for test case, and most of time are successful, o
Document was updated after signing
Forum topic
OneSpan Sign
Hi,
Move Pending users to Active
Forum topic
OneSpan Sign
We use SSO so we don't sending out the invitation for users to activate their accounts.  How can I programmatically activate the accounts using the .NET SDK.  I can determine who's pending from the list of senders, but not sure how to update their status to ACTIVE.  
500 EsepCommand failed and no fallback available.
Forum topic
OneSpan Sign
Hi, I'm trying to submit a payload to POST https://sandbox.esignlive.com/api/packages, in the past few days it has been intermittently working and not, this morning it hasn't been working at all yet. The error message is { messageKey: 'error.internal.default', technical:
Using Template, How to Replace Placeholder Signers
Forum topic
OneSpan Sign
I am having trouble replacing the "Placeholder" signers for the template created. I have 2 signers setup as placeholders ('Signer1'). 
Digipass Activation Workflow with Platform API's
Forum topic
Intelligent Adaptive Authentication
I'm trying to piece all of the elements together to build workflows with your APIs, but there are some gaps in my understanding that I need to fill in. The workflows I'm trying to build are Digipass Activation and Login/Challenge/Response.
OneSpan Java SDK thread safety
Forum topic
OneSpan Sign
Customer wanted to confirm if the class com.silanis.esl.sdk.EslClient is supposed to be thread safe?
Remove signer from an In Progress transaction
Forum topic
OneSpan Sign
We have encountered several instances of multiple signers added to a transaction, but only one signer completes the esignature.  That signer then downloads the docs and has the other signers wet sign the document.  We then cannot access an evidence summary for just the one signer.
For the template defined in UI , can the values be injected using Field names rather than ids
Forum topic
OneSpan Sign
Hi,  Is it possible to inject the values using field names rather than ID , since its becoming very difficult to send values using id because if we have four environments each time its very difficult to inject values using ID.  
Error while signing the document
Forum topic
OneSpan Sign
Hi After creating a transaction in onespan sign using REST API, user is getting the below error while signing the document : The selected document('s) could not be uploaded. The document('s) might be corrupted or locked.