OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Signed Field not visible in browsers
Forum topic
OneSpan Sign
Hello Onespan, I am stuck with the issue for a while and decided to post something here.   I am currently using two documents for signing. One document is in .pdf format and this works fine.
Removing download button from signing process
Forum topic
OneSpan Sign
We need to remove the ability for users to download the signed PDF through the web interface, both via the emailed signature request and the browser based version (using host/access?sessionToken={mytoken}).
SMS Authentication for Signing Ceremony access
Forum topic
OneSpan Sign
We are using SMS authentication along with email notification for access to the signing ceremony. Generally the experience is that the email is sent, the user clicks the link, the SMS is sent and the user logs in with the PIN. Some times the SMS is not sent.
Blue circle watermark on signed document
Forum topic
OneSpan Sign
Hi, I searched this forum for past discussions on this topic and understood that the blue swirl watermark(next to the signature) is the eSignlive company logo. I wanted to know if this watermark can be replaced by my company logo?
switch signer in in-person signing
Forum topic
OneSpan Sign
Hi I capture the traffic when switch signer in the signer dropdown list.
Generate a date off the signing date
Forum topic
OneSpan Sign
When I send a document to be signed, I'd like to auto populate a date field that is 30 days after the signing date. Is this possible with the SDK?
Customize signing ceremony tool bar language
Forum topic
OneSpan Sign
Hello, We want to customize the Tool Bar language for some of our signing ceremonies. I'm looking at this guide that highlights the Ceremony Layout Settings.
Port 85 for Mobile based signing
Forum topic
OneSpan Sign
The mobile based document signing needs port 85 to opened. Is there a way to perform mobile based document signing using a secure port ?
Unable to upload pdf for signing
Forum topic
OneSpan Sign
We are trying to upload the attached PDF (eF2 - Sign.pdf) to eSignLive as a document to sign. It contains a signature block embedded in it. The error we get while ww upload it from eSignLive portal (image attached herewith) is the same which we get while we try the same using SDK.
Bulk sign is failing multiple times
Forum topic
OneSpan Sign
Hi, We are facing continuous issues while doing the bulk sign process, below are the error messages it is throwing to us Error 1 : Silanis.ESL.SDK.EslServerException: Could not create a signer authentication token.