OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Turn "Send to Mobile" off?
Forum topic
OneSpan Sign
We would like to not have a button to send to mobile on our HANDDRAWN signature block. Couldn't find option on sig block, any way to disable mobile signing anywhere else?
F5 or refresh page gives a token error when using an Iframe with a one span URL
Forum topic
OneSpan Sign
One of our customer is using a Iframe with one span sign URL embedded in .net 5 mvc web application. The problem is that if a user refresh the page they get an error access unauthorized your authentication token is incorrect. "Accès non autorisé.
Getting NoClassDefFoundError: gw/accelerators/onespan/OneSpanJSONUtils
Forum topic
OneSpan Sign
Hi 
Creating callback event for Mobile device signature request email
Forum topic
OneSpan Sign
Here is the situation : We integrated OneSpan eSign into our Saas.
Signing Session in iFrame Error
Forum topic
OneSpan Sign
After creating a package, I get the session token for that package, and return the access signing URL which I pass to an iframe. The ceremony comes up but with this error at the top in a red box: “Unexpected error. We apologize for any inconvenience this may have caused you, please try again.
disableDownloadForUncompletedPackage
Forum topic
OneSpan Sign
Hi For the package id 3W4u7y3fgdBUMmSE0ZciFWdUzNo= , the disableDownloadForUncompletedPackage was set to false however I cannot see the download button during the signing ceremony Please see the attached screenshot. Thanks mario
Can not decline a package from mboile
Forum topic
OneSpan Sign
Hello, I have a package from esign I want to decline using my mobile, I can see the decline option but can not click ok button or able to write the decline reason. please advice. Thanks, Nehme
optOut effect
Forum topic
OneSpan Sign
Hi What is the effect of a person clicking on the opt out button. Is the effect limited only the current signing ceremony. Or will that person's email be always opted out Thanks Mario
saveAsLayout
Forum topic
OneSpan Sign
Hi What is the SilanisHeaderGlobalActions When are the SilanisHeaderGlobalActions displayed. I notice that the download button is displayed only after the signing ceremony is completed. Whatis the effect of setting saveAsLayout = true thanks mario
Required to relog when redirecting to package automation url
Forum topic
OneSpan Sign
On our main object, we have a quick action that fires a lightning component which on init queries for the necessary data & attachment, parses the url and then, fires an event to navigate to the url.