90 results matched your search criteria
Branding eMail Signature Block
Forum topic
OneSpan Sign
We use subaccounts and I can use the API to create and rename them.  Is there an API call to get the current email signature block and then assign a new block if needed.  This is the only branding I need to do at the subaccount level because everything else is inherited from our primary
Change Sender's Email and Address
Forum topic
OneSpan Sign
Hi There, In our application, we are using one particular email for communications and we want the emails that go from eSignLive to the customer using the same email.
French/English email template
Forum topic
OneSpan Sign
How can I embed a button labelled "version française" within the email template so users can click on the button and see the French version of the templates.
Sandbox not sending email notifications
Forum topic
OneSpan Sign
Hello, I am just getting started with eSign live and will start working on .NET integration in the next week or so. To get started learning about the eSign process I have created a couple transactions using the UI in the sandbox.
Why the owner of the account becomes a signer in a package using API ?
Forum topic
OneSpan Sign
Hi, We are noticing a surprising behavior when using the REST API to create a package, compared to a package created using the UI. When we use your quick start "Create and send a package" (https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-java/), we should have only
Error retrieving Designer view with sender account in package
Forum topic
OneSpan Sign
I'm trying to load the classic Ui designer view in an iFrame. I have changed the way I'm creating the package to include a sender account.
Unable to use sender across more than one account
Forum topic
OneSpan Sign
Hello, We have the latest version of the on-premise OneSpan Sign platform and application installed here and we are quite confused as to why we are not allowed to create the same sender on more than one account.
complete email not received in GMAIL with attachment
Forum topic
OneSpan Sign
Hi,
Find out if a Signer has opened an Email
Forum topic
OneSpan Sign
I hear from Account Reps at my Company that DocuSign has a feature that sends them an Email if the Signer has opened the Email sent to them by DocuSign. My ESign Customer Success Representative has informed my Colleague that ESign can do the same thing.
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""
Forum topic
OneSpan Sign
Hi Team, Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right? FYI,  Email messages after delivery fail