OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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No Package Id returned after executing CreatePackage
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OneSpan Sign
Hello, I was testing to create a package under sandbox mode. However, the package was not created, and an error was thrown instead. The exception message was: $exception {"Could not create a new package.
Is there a documentation with all possible values of Optional details message
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OneSpan Sign
I am implementing eSignLive integration with one of my services. I need a detailed documentation of all 'Optional details message' for 400 Bad requests that can be thrown on createPackage SDK method. Is there such a documentation available?
Cannot connect
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OneSpan Sign
Hi, I am trying the sample application.
Creating a package (Object reference not set to an instance of an object)
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OneSpan Sign
Hi! I am trying to create an eSignLive package using the C# SDK. Below is the error I get when "sending" my package.
Unable to Create Package using RESTS APIs
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OneSpan Sign
Hi Haris, I am trying to create new package and then updload the document at a later point after creating package. Basically i want to it separate the steps.
Signature Uploading
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OneSpan Sign
Can we upload a signature for the sender via API? And use it for future use. So that the sender won't have to do manual signing everytime
Uploading documents
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OneSpan Sign
Hi, Is it possible to upload additional attachments when completing/signing a package? For instance if a signer had to upload a scan of their drivers licence and then sign. Would that be possible? Thanks,
Execution time for PackageId packageId = eslClient.createPackage(documentPackage
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OneSpan Sign
Hello Michael, During the processing in an application a client noticed that below statement takes few seconds (5-10) to execute: PackageId packageId = eslClient.createPackage(documentPackage); Can you please let us know how much time this should ideally take?
Creating a package with withExtractionType(ExtractionType.TEXT_TAGS) throws error
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OneSpan Sign
I am getting the following exception while trying to create a Package using .withExtractionType(ExtractionType.TEXT_TAGS) for the DocumentBuilder,  Is there a way to use ExtractionType alongside createPackage?
Retrieving documentId
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OneSpan Sign
Hello, I want to download document which is attached to package. I have package Id. String response = sdk.createPackage(pkg,blobMap); This above function is returning me package id. But not able to find any function which returns me document id based on document Name.