OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.
Your authenication token was incorrect for in-person signing ceremony via REST
Forum topic
OneSpan Sign
I always get this error while trying to retrieve session id for the in-person signing ceremony using Iframe.
CC additional internal users on signature ceremony completion emails.
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases. We have this below scenario: 1. Salesforce user XXX sends an e-signature request to customer. 2. Customer signs the document. 3.
Expiry Date for Customer Emails
Forum topic
OneSpan Sign
Good afternoon,    I have 2 questions. 1. For a signing event does the email link ever expire for the customer ?
Download 'Electronic disclosure and Signature consent' document
Forum topic
OneSpan Sign
Currently, we offer our customers a separate download service for signed-documents and evidence summary. Customers, however, want to receive a download to the Electronic Disclosure and Signature Consent.
Unable to get signer authentication token - Could not determine session user for
Forum topic
OneSpan Sign
Hi, I am trying to retrieve a signer authentication token to build a signing URL using the createSignerAuthenticationToken method on the AuthenticationTokensService on the EslClient within the Java SDK.
Signing Date support different time zones
Forum topic
OneSpan Sign
Hello, Are we able to have the "signing date" display based on user time zone? For example, if the customer is accessing eSignLive in a pacific time zone, display signing date with PDT.
Allow Admin to Chose an area on PDF to be signed
Forum topic
OneSpan Sign
Hello, Our Sales Department needs to be able to add contracts without any development interactions. We will have a pre set roles e.x sales, customer. We would like to be able to let sales user be able to upload a pdf and select where each role needs to sign (on our site), the exact sales us
Signer Complete callback
Forum topic
OneSpan Sign
I haven't started working on the code to handles callbacks yet. I was looking at http://docs.e-signlive.com/doku.php?id=esl:e-signlive_guide_event-notification and saw the SIGNER_COMPLETE notification.
SMS Authentication Service
Forum topic
OneSpan Sign
Hi Duo, Hope you are doing well! I have a few questions about the SMS Authentication Service update that we received through the OSS Service Notification system.