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Unexpected Error
Forum topic
OneSpan Sign
You guys have been incredibly helpful, and I know you're bogged down. But I figured I would throw this up here and see what information you can provide. I am getting an Unexpected Error. Our technical staff have been notified and will look into the problem.
What is the proper way of defining a date field?
Forum topic
OneSpan Sign
This one is actually both a question and its answer. I just received a question from an integrator who is trying to define a date field. Other topics probably cover this but I thought I would take a minute to create one dedicated specifically to this topic. Bound fields are a little tricky.
PackageService getJournalEntries
Forum topic
OneSpan Sign
Have tried every possible parameter to PackageService getJournalEntries that I can imagine and every value returns a 404. I added several notary journal entries to package ArdXvFMXC6rdEW6lpzHYhb4T1Pk= can you tell me the magic value that will return journal entries?
Sandbox Web API Is Not Working
Forum topic
OneSpan Sign
Hi Team, I am Creating some application to Perform Operation on the Packages and Since Last two Hours The API is not working Below URL i have tried https://sandbox.esignlive.com https://sandbox.e-signlive.ca" "One or more errors occurred.An error occurred while sending the request. The underlying
Attaching .docx file to Package
Forum topic
OneSpan Sign
I am working on a solution to create a package containing a single document. When I use a .pdf file, this works fine - the document is sent; a signing URL is generated and I can sign. When I try to use a .docx file, I get a HTTP 400.
Package Create - Cannot send package without approvals.
Forum topic
OneSpan Sign
Hi Team, We are trying to integrate One Span Sign into our PHP Laravel application. We got the sample from the support team. But we are getting the following error when we try to create the package. Here we are using PHP CURL functionality to initiate the REST API calls.
Completion report did not return all
Forum topic
OneSpan Sign
We are using the completion report API to retrieve the completed transactions from all senders.  Using this (/api/reports/completion?status=COMPLETED&from=2020-03-01&to=2020-05-13), service did not return all of the senders (only 49 out of 146).  It also did not return
How to Determine API Key
Forum topic
OneSpan Sign
Hi,
Signing date customization
Forum topic
OneSpan Sign
Is there any way to customize a signing date to comply to a specific date format? I.E.
SIGNER_COMPLETE event notification
Forum topic
OneSpan Sign
Hi, We would like to use the signer_complete event notification so that we get notified on when a signer for a given package has completed signing. Below is the event that we receive but the event has no indication of which signer signed it.