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Create transaction from template returns signing order for signers when signing order is disabled in template
Forum topic
OneSpan Sign
Hi forum   I have the following issue working with OSS Web.
How to exclude user with status Llocked from Signer/receipient search List
Forum topic
OneSpan Sign
How to  exclude Lock user from Signer/receipient search List - I am getting search result even if esign sender/account in Locked status? How can i make sure only Active status users list should be displayed and available for selection? Below REST command get executed -
Possible to Associate Fields to Signers with the Java SDK?
Forum topic
OneSpan Sign
Hello, I'm wondering if it is possible to associate fields with signers using the Java SDK? My use case is that in addition to a signature, users need to be able to fill in additional information in a textbox.
can we able to get the status for document level and signer level
Forum topic
OneSpan Sign
Hi , I see there is an api to get the status for a package or a transaction . In same way can we able to get he status for the document and signer level.   Thanks Naresh S 
send reminder emails to signers and the package owner for an existing package
Forum topic
OneSpan Sign
Hi, I have created a package in Onespan, during which an email gets generated. But now, I want to send a reminder notification  email to signers of this existing package, with a link to the onespan docs. How can I do this in Java?
Create the package only with documents and update the package adding the signers later.
Forum topic
OneSpan Sign
I am trying to create the package only with documents and I will need to update it later adding the signers, the signature tag is already created in one of the documents, that is why I am using EnableExtraction. I get an error:   
Pkg ID vs Signer ID etc
Forum topic
OneSpan Sign
The “packageID” seems fine, works for other API call but “SignerID” from Evidence Summary does not seem to be recognized. Its confusing as items are referred to by multiple names, e.g. PackageID appears to be the same as Signing CeremonyID and Transaction.
Authentication Token for Signer or Sender
Forum topic
OneSpan Sign
At my work place, we are trying to get a Sender Authentication token for a package using the below information /api/authenticationTokens/sender Authorization and Accept Headers are included. In Body, in the request payload, inlcuded packageId in JSON. Getting below error { "code": 404,
Signer session URL- expires after click
Forum topic
OneSpan Sign
Hi Once we click on the signing session URL , It expires. Can we configure it to not expire https://sandbox.esignlive.com/access?sessionToken=NDc5YWRmOGEtODZkNC00ZDg5LWJjNmEtOGU0YzkzYzkwMjc0 Thanks Mario
Is there a way for signer to route the document to initiator to make changes
Forum topic
OneSpan Sign
In my scenario, the signer has to send the document back to the initiator to correct and make changes before they can sign. How can I do that.