87 results matched your search criteria
can't update document
Forum topic
OneSpan Sign
Hi, is there a scenario or situation, the document can't be updated (such as re-order, delete, add etc)?  thanks, Cindy
Recreating SmartNote
Forum topic
OneSpan Sign
Guys, If I delete the Smart Note that is created by your system, is there a way to recreate it without having to create a whole new package?
Users and Roles
Forum topic
OneSpan Sign
Hi!  We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages.
Updating Field Info Deletes Field
Forum topic
OneSpan Sign
Guys, I am trying to update a field and I am using this as a guide. https://developer.esignlive.com/guides/feature-guides/fields/ I am doing a PUT to the api call below and when it runs, it deletes the field all together. https://sandbox.esignlive.com/api/packages/{packageId}/documents/{document
Cannot Edit or Delete Error
Forum topic
OneSpan Sign
Guys - I have a support ticket out for this but the response time is something horrible. We have a package that is up in Production that somehow managed to get put into draft mode and we do not know why.
Delete eSign users - best practices
Forum topic
OneSpan Sign
Hi,  what are the best practices when it comes to managing senders that no longer work for the business?  Do you delete them from the system? If yes, how does it affect the existing docs they were senders at? Thanks, 
Package Delete/Recreate vs Update
Forum topic
OneSpan Sign
I was a bit surprised to find the PackageService.updatePackage only updates package-level properties and does not deal with the complexities of adding/removing/updating the signers and documents.
Delete Document and Signer Status
Forum topic
OneSpan Sign
If I create a package with a signer that is assigned no signing blocks, that singer's status is SIGNER_COMPLETE. This is good, as it lets me know that signer is a reviewer and has nothing that needs to be signed.
Cannot edit or delete package
Forum topic
Intelligent Adaptive Authentication
Hi, I am getting following error while trying to update the expiry date of a package
Change Incorrect Signer
Forum topic
OneSpan Sign
If I accidentally send a package to the wrong email address or the wrong signer, can I modify the package I already sent? Or do I have to delete it and start over?