OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Whitelist IP Addresses
Forum topic
OneSpan Sign
Hi, Reading older posts I could gather that following are the IP addresses for Sandbox and Production environment. v11.0 Sandbox US: Environment URL: https://sandbox.esignlive.com Primary IP: 54.85.59.26 Secondary IP: 54.164.84.186 Outbound IP: 54.84.89.182 v10.13.3 Production US: Environment URL
Salesfoforce error message while connecting to sandbox account
Forum topic
OneSpan Sign
Hello Community, 
Document Preview
Forum topic
OneSpan Sign
Hello all, we require to add preview functionality to our system before sending a document to signers. I couldn't see an API for this. Does Onespan provide a preview URL?
opt out email
Forum topic
OneSpan Sign
Hi, there are 2 questions want to ask: 1) when client click the opt out button in the signing ceremony, it redirect to login page, is it could be configured somewhere? 2) in the default email, it only showed the signer with email address, but not Signer's name, is it possible to update the email t
variable in sms.template.passcode
Forum topic
OneSpan Sign
Hi, in the account setting for the below resource, can I put '"$RECIPIENT_NAME;" as the variable there? if so, could you please provide the sample?
Getting error while calling sdk.createDocuments(packageId, document, doc)
Forum topic
OneSpan Sign
Hi, I am using the sample code for creating a transaction but getting an error - 
How to disable email(notifctxn email "Go to Document") for an individual signer?
Forum topic
OneSpan Sign
Hello, Greetings for the day. Scenario: The person logs into web application, where the eSigning can be done in 2 ways. 1. Sign and 2. Request Signature 1.
Disable download this document link
Forum topic
OneSpan Sign
Hi, when the last signer completes signing, there is the link for "download this document"(see attachment), is it possible to disable the link? Thanks, Cindy
Signature Style: ACCEPTANCE - Downloading document
Forum topic
OneSpan Sign
Is there any way we can differentiate while downloading the accepted document (Signature Style ACCEPTANCE ) from original document?
Downloading flatten documents using java
Forum topic
OneSpan Sign
Hi Team, Could you please let me know if we have the ability to download the completed packages as flatten documents using java? Let me know if you need more information. Thanks, Sahana