3702 results matched your search criteria
"_x" is being stripped out of emails
Forum topic
OneSpan Sign
We have encountered an issue where customers who have an "_x" in their Email address are not receiving their esignlive Emails. Upon investigating the code it seems the EsignLiveJSONHelper.remove_x(String jsonString) method removes all instances of "_x" due to the naming convention of some objects d
Package is in 'Invalid state'
Forum topic
OneSpan Sign
Team, We are getting exception saying 'Bad Request(400) : package is in invalid state' while doing client.SendPackage(package). I would like to know, in what all cases we will get this error. Thanks, SK
Sender as a Signer in an In Person Signing Ceremony
Forum topic
OneSpan Sign
Hello, We're currently running into an issue when the sender of a in person package also needs to sign a document within that package.
SDK does not expose error mesages
Forum topic
OneSpan Sign
The following code does not return the specific error message.
Programmatically Lock a Signer
Forum topic
OneSpan Sign
Hello, I am looking through the Java SDK for a way to programmatically lock a signer, I've attempted to use the PackageService.updateSigner() method but found that it won't update the locked flag on the sender object.
question about locked signers and in-person signing
Forum topic
OneSpan Sign
Hi, We've discovered some behaviour that seems strange/inconsistent to our team. It may just be a case of not understanding the APIs properly, but either way hopefully you can help us out. Our application supports both remote and in-person signing.
Add full error messages to the .NET SDK
Forum topic
OneSpan Sign
The following code does not return the specific error message.
Components in Layout moving after applying to other documents
Forum topic
OneSpan Sign
Hi, Bit of an intermittent issue that we've run into on a production server, but we haven't been able to figure out the cause. We have a document that's about 2 pages long, and it's used to create a layout.
Query regarding integration with Conga
Forum topic
OneSpan Sign
Hi there. We have recently signed up with eSignLive to use with Salesforce, and at the moment Conga. I’ve found this document from your Online Guides on using Conga with eSignLive – http://docs.esignlive.com/content/d_esignlive_connectors_guides/salesforce/salesforce_v4.0/integrator_s_guide/wo
Signature Very Tiny on Mobile / Touch Devices
Forum topic
OneSpan Sign
Our signatures are shrinking significantly when signed on a mobile our touch device. Attached is a PDF example of one of our contracts.