OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Issue with Random Signature Failures
Forum topic
OneSpan Sign
The customer keeps getting random OneSpan signature failures when users try to send a document for signature. The same transaction works sometime and not others.   
Cannot send package without approvals
Forum topic
OneSpan Sign
UPDATE: Solution in comment sectionHi,I create packages only by adding roles and signatures with ESL tags on document and it always worked perfectly. Until rencently, maybe a couple of days, we started receiving "Cannot send package without approvals" error.
Unable to use sender across more than one account
Forum topic
OneSpan Sign
Hello, We have the latest version of the on-premise OneSpan Sign platform and application installed here and we are quite confused as to why we are not allowed to create the same sender on more than one account.
Rest api call inside application
Forum topic
OneSpan Sign
Hi Team, Please follow.my below scenario I have application where i need to fill data in ui fields .
Retain PDF Field Format
Forum topic
OneSpan Sign
We are running into an issue where we have a SSN field that we need the signer to fill out, and want validation on it. I have set the Format to the SSN setting in my PDF and it works as designed. However once we upload and send out that as a OneSpan document we are losing that functionality.
Designer Customization
Forum topic
OneSpan Sign
Hello, 
how can same person give signatures different documents in a package?
Forum topic
OneSpan Sign
Hi, How can the same person give signatures different documents in a package in the same browser in person? Thank you.
Bare Minimum fields required for new Package upload?
Forum topic
OneSpan Sign
So the documentation on the site doesn't really help with this issue. I'm in the process of creating the JSON object used for the package and was wondering if anyone knows what the bare minimum fields are that are required for creating and sending a new package up?
Handdrawn Signature Questions
Forum topic
OneSpan Sign
Does the handdrawn signature uploaded for a signer only display on signature tags that are 'capture signature' rather than 'click to sign,' or is it possible to use the signer's handdrawn signature for both? When signing with handdrawn, the signer's signature appears overlap
Add a New Document to an Existing Package with Custom Meta Data
Forum topic
OneSpan Sign
Is there a way to add custom meta data like an external transaction Id from a different system at the document level? I see where we can add Fields but I don't want this to be populated on the document. Thank you