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Can't get all the package IDs
Forum topic
OneSpan Sign
Hi, I am trying to get all the package IDs from one account. For some reason, I only get one package ID comes back, even the count shows me as 3. The is the url i have tried 'https://sandbox.esignlive.com/api/packages'.
User Credentials in Callback Event
Forum topic
OneSpan Sign
Hello Folks We have a requirement to authenticate the callback requests using a system user before we can process the callback.
Report Service Question
Forum topic
OneSpan Sign
Hi, I am trying to use ReportService call from JAVA SDK and noticed that it does not have the up to date data about the senders.
Document upload to package using REST API failing
Forum topic
OneSpan Sign
I have done multiple trials and not able to end up with successful results for uploading a document to a Transaction.
Text Anchors don't work after a document has been added to a package
Forum topic
OneSpan Sign
I am seeing a bug where the following occurs: 1. I create a package with 1 document and 1 signature placed using text anchors. 2.
merge account
Forum topic
OneSpan Sign
Hi, I want to merge one owner account to another account. from the merge sender option, 3) before merging the account owner to another account, please set one of regular sender of origin account as account owner.
Notification Response
Forum topic
OneSpan Identity Verification
There is any specification about the fields that came on the response body of this service? At the documentation, we only can see an example, but we need to know, at least, the fixed fields in order to do some mapping from the information that is extracted from the document validation.
Unauthorized Access, Your authentication token has expired. Tue Oct 09 15:54 UTC
Forum topic
OneSpan Sign
Hello, I have generated the below esignlive token, but when trying to access it, getting this message "Your authentication token has expired. Tue Oct 09 15:54 UTC". I can access the package from esignlive portal but not from the generated URL.
Send to Sign
Forum topic
OneSpan Sign
Hello Duo, 
400 error when creating package
Forum topic
OneSpan Sign
Hello team, We have a client who was following the example code from this link: https://www.esignlive.com/blog/esignlive-create-send-package-rest-ruby They used the Package Definition JSON from this link: https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-rest/ And