1521 results matched your search criteria
POST /api/callback not working
Forum topic
OneSpan Sign
Sending a POST request to /api/callback to update the callback key, callback events and callback URL returns: 
MSC event notifier not registered
Forum topic
OneSpan Sign
Hi, One of our client is reporting that the "ESL:MESSAGE:STARTED:SIGNER_COMPLETE" event is not showing in console with Mobile Signing Ceremony, under this scenario: - Have a signer and three documents, first document contains one signature, second is an accept-only document, third document is a rev
Offline data - Not Generated Yet
Forum topic
OneSpan Cloud Authentication
Hello Forum, Please I am experiencing "offline data - not generated yet". whenever a user authenticate online and with that user will be able to authenticate using offline data. The user is using DAWL Client v2.2 and OAS3.18.
Not retrieving list of packages
Forum topic
OneSpan Sign
/api/packages?predefined=all&from=1&to=99999&predefined=all returns  {     "results": [],
can not upload the document
Forum topic
OneSpan Sign
Hi, I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.  
Could not update role Exception
Forum topic
OneSpan Sign
Hi, When I try to updatePackage() I get the following exception. I am trying to update the package with additional signer information to a placeholder block in the document when I get this problem.
Copy Template Tool Not Copying
Forum topic
OneSpan Sign
Hi, I am trying to use the OSS - Template and Layout Copy Tool to copy a template from my Sandbox test account to our Production account.  I enter the Source/Destination API keys and environments and hit Test Connection.  I am informed that all API keys are valid. 
Callback - DOCUMENT_SIGNED not triggered
Forum topic
OneSpan Sign
When using the callback function to listen to DOCUMENT_SIGNED events, I do not receive the event if the user does not click the "Done" button before clicking the "Confirm" button.
custom field description - not working
Forum topic
OneSpan Sign
I have custom field added. i want my clients to see description on when they mouse over that filed . is my expectation incorrect?
WithoutGlobalConfirmButton ceremony setting not observed.
Forum topic
OneSpan Sign
Hi, We're on onsite customer running ESL 6.2. We recently decided to remove the "Confirm" button at the top of the screen during the singing ceremony. We added code to include .WithoutGlobalConfirmButton() per below but we still see the "Confirm" button during signing.