OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Connecting to Sandbox
Forum topic
OneSpan Sign
Hi , I am able to connect to Sandbox from my personal laptop, while connecting from my office getting connection refused, do we need to enable open any specific port or modify any firewall settings? Could you please suggest? Error log: Caused by: org.apache.http.conn.HttpHostConnectExcept
Trying to archive
Forum topic
OneSpan Sign
I've grabbed a completion report and am looping through the packages to archive them. I've tried the following: RestClient client; client = new RestClient("https://apps.e-signlive.com/api"); UrlTemplate template; template = new UrlTemplate("https://apps.e-signlive.com/api"); St
I can't counter-sign the main Contract since the Customer did not sign the Rider
Forum topic
OneSpan Sign
The Customer accepted the Disclosures and Consent and signed the Contract but left the Rider unsigned. Therefore I cannot sign the Contract because it violates the Signing Order. How can I get past this outside of asking the Customer to sign the Rider?
Bulk sign for signer with Notary
Forum topic
OneSpan Sign
Guys, I see you have a feature that will allow us to set up a bulk sign for a signer. Does this feature work with notary packages?
Combine signed document and evidence summary
Forum topic
OneSpan Sign
Is it possible to download the signed document and evidence summary PDF as a single PDF with the apex SDK?  Right now we get each file separately.  
start signing ceremony via authentication token
Forum topic
OneSpan Sign
Hi, for InPerson signing, we manually launch signing ceremony with  GET https://sandbox.e-signlive.ca/access?sessionToken=token from Postman, I got the response as sessionId such as  {
Pre-populate signing date tag in the signing ceremony instead of it just being blank
Forum topic
OneSpan Sign
There are times where we want to merge the signing date but do not just want the tag to result in a blank space in the document. Docusign and other e-signature providers will pre-populate the current date when the signing ceremony is opened.
Signing ceremony does not apply settings
Forum topic
OneSpan Sign
As specified on this page: http://docs.esignlive.com/content/c_integrator_s_guide/sdk/k_customization/customizing_the_signing_cermony.htm?Highlight=customization#Customiz I have applied settings in the code: ------------------------- code snippet------------------- .WithSettings(DocumentPackageSet
Multiple signing sessions on same browser
Forum topic
OneSpan Sign
Team, I want to load two signing sessions for two users on the same browser. I have two silanis live urls (https://sandbox.esignlive.com/access?sessionToken=user1SessionToken and https://sandbox.esignlive.com/access?sessionToken=user2SessionToken) and opened in two tabs of the chrome browser.
Document types supported for e-sign
Forum topic
OneSpan Sign
Hello Support Team, I am using .Net SDK for esign designer view.  Currently, I am using PDF files for esigning that is working as expected. but, I want to know that how many documents types (other than PDF) are supported by onespan for esigning?