OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Multiple Admin Accounts causing confusion
Forum topic
OneSpan Sign
Hello,  Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 
Evidence is not downloaded completely through "Transaction Export & Download Tool"
Forum topic
OneSpan Sign
Good afternoon, when generating the download of documents through the OSS - Transaction Export & Download Tool .jar, not all the supports that were signed on the web are evident
500 error thrown while adding a government pdf
Forum topic
OneSpan Sign
I am getting the error below when I filled in a government pdf and send it over to esignlive. Could you please take a look and let me know what needs to be done here? Silanis.ESL.SDK.EslServerException: Could not upload documents to package.
eSignLive unauthorized access page
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OneSpan Sign
I have a couple of questions regarding this unauthorized access page. The error on this page is saying "your session may have expired". When accessing the designer in our iframe in Safari, we are seeing this eSignLive unauthorized access page. Is this a bug?
Text Tag Extraction is not working without signature
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OneSpan Sign
Hi, 
I am getting intermittent issue of validation error in ESign Live using Apex SDK
Forum topic
OneSpan Sign
I am using Apex SDK for one of our project in Salesforce and it does work while uploading document binaries. However, randomly on certain times it creates a validation error. This error has something to do with emails because by changing email address this error goes away.
Iframe Issue on Ipad Mini
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OneSpan Sign
Hi Duo,
Manager Dasboard Overview
Forum topic
OneSpan Sign
Hi, We would like to request the option to grant managers and admins the ability to view all transactions per account, without having to set up delegation.
Deleted Pkgs returned from API with query=trashed vs Deleted Pkgs in OneSpan xls rpt
Forum topic
OneSpan Sign
All pkg's are marked as deleted, all are for same person (owner/sender). We don't understand why lists seem exclusive of each other??? Seems OneSpan reporting is including pkg's not in return set from API call
Broken png file on Complete Signing modal
Forum topic
OneSpan Sign
Hello,  I've had this issue for several weeks now and I'm not sure how to remedy it.  On the Complete Signing Modal, a green check mark is supposed to show up for the signer but we are seeing this (see attached.)