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Forum topic

OneSpan Sign

Hi, I came across an issue today, we are receiving the in-correct document status when we try to check that from .NET SDK. For Document 1: Package Id : DawPINFPRX_fGrvTnRi0DA6UV0I= Document Id : consent-Buyer API URL : https://sandbox.esignlive.com/api/packages/DawPINFPRX_fGrvTn

Modify Signature Timezone Based on Signer

Forum topic

OneSpan Sign

We are exploring a solution to display signature blocks utilizing the Apex SDK based on the Signer’s time zone.

Download document in PDF format

Forum topic

OneSpan Sign

Hi, Please help me with the following: I am using REST API, .NET and a sandbox account. I want to download a document in PDF format. For this I can use the call: GET /packages/{packageId}/documents/{documentId}/pdf But this call requires documentId.

how to get the documents from the template along with the JSON

Forum topic

OneSpan Sign

Hi, I want to retrieve a onespan users api key to use the template that user has and if any documents were added to the template then would like to retrieve those documents too. I am using .net sdk for this scenario. Sergio Paul

single step package creation classissue with prod account

Forum topic

OneSpan Sign

Hi Team , As suggested by you we are using single step package creation call where in package creation, doc upload and status sent happens at one go .For this we are using silanis provided java class. This is wrking perfectly fine in all environments but when we moved to production , its giving conn

Valid sender requires both a first name and a last name

Forum topic

OneSpan Sign

Valid sender requires both a first name and a last name, but what about when the sender is a company or only has one name. There is no ability to leave one blank. In the OneSpan UI, first name and last name are both required fields.

Trouble connecting/downloading packages

Forum topic

OneSpan Sign

I've been having a bit of trouble connecting to the Canadian sandbox environment. The specific error message I'm getting is: "Could not get package.

Unable to insert document with an existing package

Forum topic

OneSpan Sign

Hi, I am unable to insert document with an existing package. My sandbox api key and url work fine.

Hide Dialog On Complete

Forum topic

OneSpan Sign

How can I disable the pop up dialog after signing completed?