124 results matched your search criteria
Deleted Pkgs returned from API with query=trashed vs Deleted Pkgs in OneSpan xls rpt
Forum topic
OneSpan Sign
All pkg's are marked as deleted, all are for same person (owner/sender). We don't understand why lists seem exclusive of each other??? Seems OneSpan reporting is including pkg's not in return set from API call
Replacing Notary workflow
Forum topic
OneSpan Sign
Guys, I know you guys have been improving things for the new signing experience and I wanted to circle around to see if this workflow has been improved. When we want to change notaries for a package do this workflow.
Using API key to archive transactions
Forum topic
OneSpan Sign
We are having issues using the API key to archive messages.  We are getting a 403 error.  I removed the URL/and package number, but you can see the error below.
can't update document
Forum topic
OneSpan Sign
Hi, is there a scenario or situation, the document can't be updated (such as re-order, delete, add etc)?  thanks, Cindy
Recreating SmartNote
Forum topic
OneSpan Sign
Guys, If I delete the Smart Note that is created by your system, is there a way to recreate it without having to create a whole new package?
Users and Roles
Forum topic
OneSpan Sign
Hi!  We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages.
Updating Field Info Deletes Field
Forum topic
OneSpan Sign
Guys, I am trying to update a field and I am using this as a guide. https://developer.esignlive.com/guides/feature-guides/fields/ I am doing a PUT to the api call below and when it runs, it deletes the field all together. https://sandbox.esignlive.com/api/packages/{packageId}/documents/{document
Cannot Edit or Delete Error
Forum topic
OneSpan Sign
Guys - I have a support ticket out for this but the response time is something horrible. We have a package that is up in Production that somehow managed to get put into draft mode and we do not know why.
Delete eSign users - best practices
Forum topic
OneSpan Sign
Hi,  what are the best practices when it comes to managing senders that no longer work for the business?  Do you delete them from the system? If yes, how does it affect the existing docs they were senders at? Thanks, 
Package Delete/Recreate vs Update
Forum topic
OneSpan Sign
I was a bit surprised to find the PackageService.updatePackage only updates package-level properties and does not deal with the complexities of adding/removing/updating the signers and documents.