OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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question about locked signers and in-person signing
Forum topic
OneSpan Sign
Hi, We've discovered some behaviour that seems strange/inconsistent to our team. It may just be a case of not understanding the APIs properly, but either way hopefully you can help us out. Our application supports both remote and in-person signing.
Moving packing to Trash and Restoring it back
Forum topic
OneSpan Sign
Hi, Can you please provide the URL and JSON payload for moving a package into TRASH and restoring it back (REST API). I tried different combinations but did not work. Thanks, Abhijit
Create and Send a Package with the .NET SDK
Forum topic
OneSpan Sign
Hello, I tried to implement "Create and Send a Package with the .NET SDK" but got following error. Could not create a new package. Exception: The remote server returned an error: (401) Unauthorized. HTTP POST on URI https://sandbox.e-signlive.com/api/packages.
Custom Field with default position(Height and Width)
Forum topic
OneSpan Sign
Is it possible to define a custom height and width of a field, especially the custom fields so that when the user drags and drops the fields, a particular height and width of the custom field is dragged on the document?
An issue with new sandbox and .NET SDK
Forum topic
OneSpan Sign
I am facing an issue while using the esignlive new sandbox (sandbox.esignlive.com) with .NET SDK.
Creating Signer and document dynamically during package creation
Forum topic
OneSpan Sign
Is there any way I can dynamically add signer and document while creating the package. For example I want to use a for loop to add no of signers(withSigner) and documents(WithDocument), when creating the package
Safari iFrame display differently between mobile and desktop.
Forum topic
OneSpan Sign
Hi We are displaying e-document in iFrame. On Safari, there was a known cookie issue described in https://developer.esignlive.com/forums/topic/cookie-issues-on-safari/ . We are ok with it as long as it shows description and guideline to the client.
Package without Electronic Disclosures and Signatures Consent issue
Forum topic
OneSpan Sign
Hello I created a package but removed the Electronic Disclosures and Signatures Consent. So I have a package with just one document. But when I try to sign it using the api call /packages/package_id/documents/signed_documents, I am not able to sign the document. What could the issue be here?
Getting data on completed packages and their signers
Forum topic
OneSpan Sign
hey, I'm looking to retrieve the date each signer has signed the package, and the date when the package has been completed. Where can I get that?"
documentGetPageImage and page size returned by PDF engine
Forum topic
OneSpan Sign
Hi Forum members Where is it  defined the default page size for documents? Can the page size be assigned different values per account?