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Validation error: error.validation.verifyDocument.documentExtractError

Forum topic

OneSpan Sign

Hi there, I am hitting this endpoint: "/packages/:packageId/documents" in an attempt to add a PDF document for esigning. The PDF was converted from HTML by Puppeteer (a node dependency).

Get Signing Status directly

Forum topic

OneSpan Sign

Hey team, I noticed that you provide a signing status function to get signing status per signer: com.silanis.esl.sdk.SigningStatus signerStatus1 = eslClient.getSigningStatus(packageId, new SignerId(signerId1), null); But the concern here is, we don't want multiple calls to get signing status all re

Get api key

Forum topic

OneSpan Sign

Hi I want to retrieve api key, flow is as

KBA failure max tries not being enforced. Signers never get locked

Forum topic

OneSpan Sign

We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.

in person signing

Forum topic

OneSpan Sign

Hi, In sandbox, with classic UI, I created the package with 'in person' signing enabled, from desktop, I can see the 'in person' dropdown showed in the signing ceremony, but in mobile device, I don't see the dropdown. is it as expected? thanks, Cindy

Signing URL expiration

Forum topic

OneSpan Sign

Hi, does the URL given by https://sandbox.esignlive.com/api/packages/{id}/roles/{id}/signingUrl expire? If so, is it configurable? Thanks, Jimmy

Sign documents via API

Forum topic

OneSpan Sign

Hello,

Turn OFF signing order?

Forum topic

OneSpan Sign

Is there a way to turn off signing order when creating the package in the .NET SDK?