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1521 results matched your search criteria
Unnecessary page opened after Opt-out.
Forum topic
OneSpan Sign
I checked that the Opt-out function is good. I also checked that the Notification email went well. But after the INK-it opt-out is completed, the screen like the attached image is exposed. How do I handle this screen if I don't want it to appear?
Custom branding options via API
Forum topic
OneSpan Sign
We've done our initial production rollout of our new feature that includes eSignLive integration - everything is working great, but one of the early feedback items that has come back our way is the desire to do a bit of custom branding around the signing session. One of the items requested was to p
Email address ending with .inc are marked invalid
Forum topic
OneSpan Sign
Hello, Is it the case that any customer email address ending with .inc (as in [email protected]) would be considered invalid in the OneSpan v7.0 on premise setup? If yes, is there any way to overcome the limitation? Regards, Vinay  
Sending Signers a Copy of Signed Document
Forum topic
OneSpan Sign
I use the package creation document upload API to create a document for signature.
Updating Signer Challenge Questions
Forum topic
OneSpan Sign
I'm interested in modifying a signer's challenges on an existing package that hasn't been sent. In some cases this means adding a challenge for the first time. In other cases this means first removing existing challenges. Here's some code I tried.
Customize the email’s FROM field
Forum topic
OneSpan Sign
Hello, Is there a way to customize the email’s FROM field? Right now, the field shows as: e-SignLive . I understand that the sender’s email address cannot be changed without using DKIM. But, how about changing the alias?
Search function looks different in the sender account
Forum topic
OneSpan Sign
Hi, I found the 'search' function is in different place when user login the account. I assume this's account setting different, if so, could you please let me know what setting is impacting the behavior?  
Placeholder Update
Forum topic
OneSpan Sign
Hello, I have already a template with 2 placeholders called Signer1 and Signer2. When creating a document packge from the template, how I can update these placeholders to add the email address and first and last name for the signers. Do you have such an example?
Define user not registered in onespan as sender
Forum topic
OneSpan Sign
Hi everybody,   I'm wondering if there is a way to define a sender that doesn't have an account in onespan   I need to create packages created by some users from my platform and i would love to skip replicate those accounts inside onespan
Failed to find PDF header: `%PDF' not found
Forum topic
OneSpan Sign
After reading the docs, the solution for this problem says : Please verify that the PDF exists, and that it has not been corrupted. I am sure that my pdf exists and is not corrupted, but is not stored in the Bundle ressources directory like the ones in the sample app.
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