1277 results matched your search criteria
404 Not Found Error with Two Signers
Forum topic
OneSpan Sign
When we have a package that has two signers and one signer has completed signing and the other is still pending, when we perform a check status, we are getting the following error. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
SIGNER_COMPLETE event notification
Forum topic
OneSpan Sign
Hi, We would like to use the signer_complete event notification so that we get notified on when a signer for a given package has completed signing. Below is the event that we receive but the event has no indication of which signer signed it.
document extraction for text area
Forum topic
OneSpan Sign
Regarding document extraction, I read the following information from your website, and doesn't mention not support for text area, So what's the tag should put in the PDF file? I tried [Primary01.Capture5.TextArea1], but seems not working, please advise.
Attaching .docx file to Package
Forum topic
OneSpan Sign
I am working on a solution to create a package containing a single document. When I use a .pdf file, this works fine - the document is sent; a signing URL is generated and I can sign. When I try to use a .docx file, I get a HTTP 400.
Resend completion email to customer
Forum topic
OneSpan Sign
Hi, Is there an API for re-sending the signing completion email to the signers?  The email with a link to download the completed documents.  Thanks!
Changing a document after sent?
Forum topic
OneSpan Sign
If we find an error in a document after it's sent, can we modify the document if the signer has not yet reviewed/signed it?
Remove Signers
Forum topic
OneSpan Sign
Hi Team, I have Query like can we remove the Signers from documents before we sign. Thanks, Navya.
Signature Very Tiny on Mobile / Touch Devices
Forum topic
OneSpan Sign
Our signatures are shrinking significantly when signed on a mobile our touch device. Attached is a PDF example of one of our contracts.
Status Bar
Forum topic
OneSpan Sign
Hello, I want to check if we can hide the status bar, while signing. Please check the attached image. Thanks, Nehme
Disable download this document link
Forum topic
OneSpan Sign
Hi, when the last signer completes signing, there is the link for "download this document"(see attachment), is it possible to disable the link? Thanks, Cindy