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Document types supported for e-sign
Forum topic
OneSpan Sign
Hello Support Team, I am using .Net SDK for esign designer view.  Currently, I am using PDF files for esigning that is working as expected. but, I want to know that how many documents types (other than PDF) are supported by onespan for esigning?
Signing Date support different time zones
Forum topic
OneSpan Sign
Hello, Are we able to have the "signing date" display based on user time zone? For example, if the customer is accessing eSignLive in a pacific time zone, display signing date with PDT.
Getting Signing url from the packageID
Forum topic
OneSpan Sign
I have seen the post regarding the Signingurl from the package. http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/signing_url.htm In this example it is getting the signing url by the following GET method GET /packages/{packageId}/roles/{roleId}/signingUrl How can we g
About flatten pdf after signing ceremony
Forum topic
OneSpan Sign
Hi, After signing ceremony, we have pdf file with signatures that is in general active pdf. In this active pdf, customers can view some legal properties that we do not expect in our application.
400 Client Error: Bad Request for url /api/packages/{package_id}/documents/{document_id}
Forum topic
OneSpan Sign
Hi there, I'm trying to delete a document in python but I'm getting this return: 400 Client Error: Bad Request for url: https://sandbox.esignlive.com/api/packages/TAv__TLL2MOR_bMTDTnmiq0boLU=/documents/28
Position Extraction with 3rd party PDF not detecting signature field
Forum topic
OneSpan Sign
Hi, Is there any requirement on the PDF so that Position Extraction is captured by the REST API? The problem I'm having is that Im working with a 3rd party which delivers a PDF with Signature Fields in the PDF.
Error while signing the document
Forum topic
OneSpan Sign
Hi After creating a transaction in onespan sign using REST API, user is getting the below error while signing the document : The selected document('s) could not be uploaded. The document('s) might be corrupted or locked.
javascript error when clicking Sign
Forum topic
OneSpan Sign
Hi, After document is loaded in Iframe, upon clicking the Sign button, I see a JS error in the console coming from the file CapsigSignatureButton.js.   screen attached. This was working previously, any Ideas, thx.  
Resending a Signing Invitation doesn't work
Forum topic
OneSpan Sign
Hi, resending a signing invitation doesn't work. Not in the Sandbox and also not from the Web UI. I actually don't believe I am making a mistake using both. Maybe the problem is in our package coding, wich however works fine with all other REST APIs we are using.
Force mobile UI for signing ceremony?
Forum topic
OneSpan Sign
Hello, I are not using the iOS SDK, and instead loading the signing ceremony from the signingURL in web views on both iOS and Android tablets.