OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Package with only recipients
Forum topic
OneSpan Sign
Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that receiver? Thanks in advance!
is there a way to notify signer when a package is completed and ready to download
Forum topic
OneSpan Sign
Hi,   Is there a way to send an email to the signer when a package is ready to download which means that this package has been signed and status is COMPLETE without enable email.complete. Thanks   Wendy
eSignLive Event Notifications
Forum topic
OneSpan Sign
Is there a way to get notifications from eSignLive when certain events happen? For example, if we send out a document for signature and the person signs or declines the package, is there a way to receive notifications about this so our system can react appropriately?
Timestamp shows different timezone for the same Email id in different txns
Forum topic
OneSpan Sign
Hello Team, Greetings for the day. I use the same sender (Myself) in the sandbox and the time zone on my account is EST. Breakdown of scenario: Transaction 1: Sender: Myself(ESL registered email with EST timezone in the account) Signer: Myself w
Error While Retrieving Pending Signatory information
Forum topic
OneSpan Sign
Hello, As part of retrieving the signatory information for a DocumentPackage we are getting Errors if a particular Signatory(part of various signatories) has not completed the signing.
Signature place holder showing in the background
Forum topic
Intelligent Adaptive Authentication
Hi,
eOriginal Coding Questions
Forum topic
OneSpan Sign
We need to push our signed documents into an eOriginal vault. The instructions say to push it through a "data" field in the API. Question #1: Location and Procedure
Could not create a signer authentication token
Forum topic
OneSpan Sign
Hi, I am trying to retrieve the signer authentication token to build the SignInUrl to be used in Iframe in our application, which we are working on.  I am trying to use the approach of creating SignerSession with Signer Authentication Tokens as per the below blogs
Configuring signer workflow programatically
Forum topic
OneSpan Sign
Hi, When creating the package programatically (using the REST API / Java SDK), can we configure signer workflow? i.e. signer1 signs first and then signer2. The default behavior is that there is no workflow i.e. all signers get notified simultaneously. please let me know thanks Neel
Is Package Name Unique?
Forum topic
OneSpan Sign
We have a scenario that if a customer signed the contract but didn't complete the payment, when the person came back again, he needs to do the whole transaction again. So, for an archived package, can we use the same customId and Package Name? Thank you