OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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ADA transaction failed when confirm
Forum topic
OneSpan Sign
Hi, I created ADA transaction via API call, and when I tried to click "confirm" button" during signing ceremony, it showed error as attachment, any idea what's wrong? I attached document and create package payload as well. thanks, Cindy
Signer Management field - Delivery ( Provider; Email; Download)
Forum topic
OneSpan Sign
Hi there, Please see the link below. https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/signer-management
Show loading message or a spinner when contents are loading in e-singlive iframe
Forum topic
OneSpan Sign
In our web application we are using an iframe for rendering e-signlive contents for document signing. We chose iframe as part of the solution in order to keep the user within our application.
Creating package using REST API Text Tag not working
Forum topic
OneSpan Sign
Hi All, I followed instructions provided in https://developer.esignlive.com/guides/feature-guides/text-tags-extraction/ "REST API" tab Also "Code Share" hyperlink does not have any code sample to download. Using postman REST API client I am able to create package in esignlive but for some reason
Changing Package Status to Draft
Forum topic
OneSpan Sign
One of our customer is currently working on rewriting their functionality for changing a package status to Draft, and they are running into some issues with getting the sdk’s functionality to work. Here is the code that he has written so far, as well as the Logging outputs that he
adding ChallengedWithQuestions is not challenging with questions on the sandbox
Forum topic
OneSpan Sign
I am playing around with asking signers to answer questions before signing the application to add some fraud mitigation.
Document extraction for List
Forum topic
OneSpan Sign
Hi ,
Upgrading to Laserfiche 11
Forum topic
OneSpan Sign
Hello,We are upgrading to Laserfiche 11 and needing an upgraded version of the connector.  We are using 'OneSpan Sign for Laserfiche Avante 10.4.2 Beta with Patch 3' currently.Can you please point us in the correct direction. Thanks.
Package with only recipients
Forum topic
OneSpan Sign
Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that receiver? Thanks in advance!
is there a way to notify signer when a package is completed and ready to download
Forum topic
OneSpan Sign
Hi,   Is there a way to send an email to the signer when a package is ready to download which means that this package has been signed and status is COMPLETE without enable email.complete. Thanks   Wendy