We are getting an intermittent service connection error when generating tokens, do you have any ideas what would cause this issue?
Please refer the following Log details for the error:
Hello,
I can't find an API call that can give me list of time and date in which each signers are notified to sign documents. Also is there is an API call that lists each signer and their signed date?
All pkg's are marked as deleted, all are for same person (owner/sender).
We don't understand why lists seem exclusive of each other???
Seems OneSpan reporting is including pkg's not in return set from API call
and conversely API return set is not including OneSpan reporting items.
We want to be able query of ALL deleted times. Is there some other kind
of query for deleted pkg's we don't know about or ? ? ?
Hello,
Hello,
I am integrating with Pega and configured everything as per guide. But getting below error. I am passing API Key from my login as "Basic"+"XXXXXX" and using endpoint as - https://sandbox.esignlive.com/api/packages
Also tried with endpoint - https://sandbox.esignlive.com/api
{"messageKey":"error.unauthorised.noSession","message":"Failed to retrieve Session","code":401,"name":"Unauthorized"}
Can someone help me with this?
I used {{TheHost}}/api/account/senders?from=1&to=100 API to retrieve Sender Object in JSON. The "top" level of this object contains two (I believe) related fields
"timezoneId": "GMT",
"created": "2020-04-24T17:42:42Z",
Under "account": { is another two fields
"updated": "2020-03-05T20:06:24Z",
"timezoneId": "Canada/Pacific",
Am I correct in thinking the timezoneId associated with "updated:" date/time stamp will be used to determine date/time of package creation?
Hi there, when using API to pull data in using "from" / "to" parms, is the only way to control pagination via limiting data requested or do some API's have explicit pagination. Sample below is from Facebook API as an example.
],
"paging": {
"cursors": {
Hi all,
I'm trying to use digital certificate authentication (with PIV card) for my signers, but I can't figure out how to format this in my JSON. Any ideas?
Hi,
Is it possible to configure expired date at account level? if yes, could you please let us know how to do it?
Thanks
Wendy
Hello, I was using OneSpan app report "Account Summary Report" the only report available from top level "Reports" drop down.
The person I looked at had 1 x Draft + 1 x In Progress + 11 Complete for total of 13 Pkgs.
There was also a count of 2 items "Trashed".
I retrieved all 13 Pkg's but none of them seemed to be "Trashed" i.e. all had -> "trashed": false,
How do I see/retrieve Trashed Pkg's ??? There must be some indication as the report showed 2 Trashed items.