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Unable to retrieve approvals from /sign/packages/id/documents/id

Dear team,
SMS is not being received for some customers
Creating signer session with SMS authentication SMS SMS Provider authentication Pega

Hi,

We have received some complaints from customers that are not receiving the OTP in their signature process.

Replies Created

DavidGuzmanArenales

Reply to:

Tuesday, August 3, 2021 at 12:42pm
0 votes

Hi Duo,

This is the ticket we raised to OneSpan Support regarding to the incident.

CS0073347

For giving you an example, today we had a case where we "restart" the flow for a customer that didn't receive the SMS in his first interaction with OneSpan. In the second case he did, the SMS was received successfully.

These are the types of behaviors we're experimenting.

Thanks and regards.

David.

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SMS is not being received for some customers
Creating signer session with SMS authentication SMS SMS Provider authentication Pega

Hi,

We have received some complaints from customers that are not receiving the OTP in their signature process.

 3 2 years 8 months ago 384
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