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Hello, 

Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 

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Reply to: Multiple Admin Accounts causing confusion

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Hello Duo, Thank you so much for your quick and thorough response!

The main issue at hand is this:  We have 3 people with Admin permissions, so indeed we know that it's possible. But it appears they all have a separate accounts (not just logins). We are still trying to wrap our head around the implications of this setup. For example, every time we've requested a feature to be enabled in an environment, we've had to have it turned on for all 3 "accounts", which is causing confusion and we're not sure if everyone is set up the same way. Add to that, the Senders / Users in each "account" appear to be distinct, which is not what we want. We just want 1 "environment" that everyone can login to, Admin or otherwise. 

Yes we do have the Roles & Groups enabled, but only in our Sandbox at this stage. We were told to play around with it first, as there are implications to do this that cannot be undone... so we have 1 environment (Sandbox) using Roles, and 1 environment (PROD) using the simpler Senders model. I'm still unsure whether we need the Roles functionality, so this is another point we're trying to get clarity on. 

As for integrations, just to complicate our questions a bit here :)  we are indeed using the following: Active Directory (SSO), and Sharepoint. A question from our architect relates to this part: Are we able to use the same API for multiple connections to / from Sharepoint/OneSpan? And with a master account, how do the sub-accounts work? If it is not possible to use the same master account for each BU (if we are going to have multiple locations where invoices are located in Sharepoint), will we need separate accounts for each BU? This would ensure separation of business, etc.

Any guidance on these matters would be much appreciated. We've been having difficulties moving forward with our environments thus far, and have taken a step back until we sort out these questions. 

Thanks,

~Dee 

 


Reply to: Multiple Admin Accounts causing confusion

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Hello Duo, 

Again, thanks so much for your reply. 

It seems we are slowly getting warmer, and closer to understanding how OneSpan works, and what sort of setup we will require as an organization. 

We are trying to setup a time with our CSR and a technical resources next week, and I hope they will be able to answer these questions, especially as they relate to our particular situation. 

If you would be open to joining in on that conversation, please let me know! We are in a pilot situation right now, and are considering whether or not to move forward with OneSpan Sign, given our current level of confusion on how things work from an account and architecture perspective. 

Thanks,

~Dee


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Hello, 

Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 

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