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Reply to: Cannot connect

0 votes
Hi bilal, Thanks for making the post! Our support team has been aware of this connection issue. They will reply to your ticket as long as there's any updates. Duo

Reply to: Creating the template or package give error

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Hi formpotato, If you are receiving a "There's a role without signer" error, it could probably because in original package, let's say you have two roles acting as a placeholder for template use. And when you want to create a new package from this template, you only assign one role or mismatched the Role ID so that OneSpan Sign could only detect one role matched. To explain the Role and Signer better, you can kindly check my latest blog. Then you will have a better understanding about the relationship between Role and Signature Approval. Hope this could help you!

Reply to: Creating the template or package give error

0 votes
Hi formpotato, And talking about the differences between WithId(),WithRoleId()and WithCustomId(), the attachment shows you a snippet of code and the corresponding JSON it represents (It may not necessary to be one to one mapping but it gives you the idea). In the attachment, you will see once you set with the WithCustomId(), the Role ID and Signer ID would be set to be the same and since you are using Template Feature, OneSpan Sign already know your document approvals and which signature approval you want to bind with the Role ID, that's why you would also see this Role ID under the "Approval" block in the JSON. Last two functions are straightforward, WithId() assigns the document ID and WithRoleId() only assigns the Role ID. Hope this could help you! Duo

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I'd like to know  how to check if a signer is locked via JAVA SDK?

 

Thanks,

Wendy

2 13 hours 26 minutes ago 7

Hi,

I saw the post for email Message content length limit was 1024 back in 2017, is it still true for  our on-prem v11.25? if not, could you let me know the new limitation?

 

2 12 hours 7 minutes ago 9
1 13 hours 33 minutes ago 8

I'd like the give the user the option to either sign in-person or remotely. We will be using the "email.activate" emails to send out the invitation emails for remote signers.

1 19 hours 54 minutes ago 9

Hi

I am trying to use notifySigner via Java SDK, how can I use the below method, what is groupId?  how can I create/get groupId via SDK java.

 

3 13 hours 23 minutes ago 15

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