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Reply to: Cannot connect

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Hi bilal, Thanks for making the post! Our support team has been aware of this connection issue. They will reply to your ticket as long as there's any updates. Duo

Reply to: Creating the template or package give error

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Hi formpotato, If you are receiving a "There's a role without signer" error, it could probably because in original package, let's say you have two roles acting as a placeholder for template use. And when you want to create a new package from this template, you only assign one role or mismatched the Role ID so that OneSpan Sign could only detect one role matched. To explain the Role and Signer better, you can kindly check my latest blog. Then you will have a better understanding about the relationship between Role and Signature Approval. Hope this could help you!

Reply to: Creating the template or package give error

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Hi formpotato, And talking about the differences between WithId(),WithRoleId()and WithCustomId(), the attachment shows you a snippet of code and the corresponding JSON it represents (It may not necessary to be one to one mapping but it gives you the idea). In the attachment, you will see once you set with the WithCustomId(), the Role ID and Signer ID would be set to be the same and since you are using Template Feature, OneSpan Sign already know your document approvals and which signature approval you want to bind with the Role ID, that's why you would also see this Role ID under the "Approval" block in the JSON. Last two functions are straightforward, WithId() assigns the document ID and WithRoleId() only assigns the Role ID. Hope this could help you! Duo

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We are seeing rare instances where downloaded PDFs from OneSpan are corrupted. We are using Java SDK. Are there previous examples of this and fixes?

 

Thanks.

7 12 hours 48 minutes ago 50

Hi Team,

I have attached list of files which I have downloaded through APIs, but it seems that some of the files doesn't have any metadata files.

3 1 day 18 hours ago 14

We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK.  My question is there a maximum number of documents that we can upload/include in a single s

1 2 days 10 hours ago 10

If we wanted to NOT put a logo but place a barcode on the evidence summary template can we do that for eSignLite. 

1 2 days 11 hours ago 5
14 1 day 17 hours ago 56

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