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Reply to: Cannot connect

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Hi bilal, Thanks for making the post! Our support team has been aware of this connection issue. They will reply to your ticket as long as there's any updates. Duo

Reply to: Creating the template or package give error

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Hi formpotato, If you are receiving a "There's a role without signer" error, it could probably because in original package, let's say you have two roles acting as a placeholder for template use. And when you want to create a new package from this template, you only assign one role or mismatched the Role ID so that OneSpan Sign could only detect one role matched. To explain the Role and Signer better, you can kindly check my latest blog. Then you will have a better understanding about the relationship between Role and Signature Approval. Hope this could help you!

Reply to: Creating the template or package give error

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Hi formpotato, And talking about the differences between WithId(),WithRoleId()and WithCustomId(), the attachment shows you a snippet of code and the corresponding JSON it represents (It may not necessary to be one to one mapping but it gives you the idea). In the attachment, you will see once you set with the WithCustomId(), the Role ID and Signer ID would be set to be the same and since you are using Template Feature, OneSpan Sign already know your document approvals and which signature approval you want to bind with the Role ID, that's why you would also see this Role ID under the "Approval" block in the JSON. Last two functions are straightforward, WithId() assigns the document ID and WithRoleId() only assigns the Role ID. Hope this could help you! Duo

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Hi,

can you please help with Signer Authentication REST API code

Thanks

Naresh

2 4 hours 22 minutes ago 21
3 22 hours 33 minutes ago 24

If the signer has to apply more than one signature this is the experience i had.

2 12 hours 41 minutes ago 17

Hi,

Does OneSpanSign support both Pascal and Camel casing?

if no, can you pls share what does it support

Thanks

Naresh

1 21 hours 24 minutes ago 11

You do have a 2021 enhancement request that is on your priority list to increase the MB size.  however in the meantime we are having issues with the ES not being emailed.  We've sent out numerous c

3 4 days 18 hours ago 12

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