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Hi,
We are seeing very slow performance - both in API responses as well as trying to use the web UI. The API is also sporadically returning us 500 errors.
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We've done our initial production rollout of our new feature that includes eSignLive integration - everything is working great, but one of the early feedback items that has come back our way is the de
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I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony.
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Is there any limit to how long a signed package will "live" (i.e. be available for user download) on eSignLive?
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Hello,
We are getting a red error message in the UI when we attempt to elevate my eSignLive user account from a "Member" to a "Manager" that indicates we've exceeded our user limit.
From what I can
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Replies Created
Reply to: Change Between Two Different Consent Documents
Wednesday, August 9, 2017 at 06:58amJust a quick follow up question to this old thread -
We are thinking when we go live we'll want to use our own (custom) default consent. It sounds as though this is a relatively painless process, as we just need to provide a PDF of what we would like to use for the consent document to the support team - but so I can make sure to give our legal team a realistic timeline, what is the turnaround time on this? i.e. What is the rough timeline between us providing a PDF and that PDF beginning to be used as our default-consent on esign packages?
Reply to: Change Between Two Different Consent Documents
Wednesday, August 30, 2017 at 05:50amHi - we have the document we'd like to use for our account's default consent all prepared now. In Haris's earlier post, he says we need to send this to eSL's support team - I assume this is done via email, but can someone tell me specifically how to go about doing this?
Thanks!
Nick
Reply to: Change Between Two Different Consent Documents
Wednesday, August 30, 2017 at 06:33amCool, thanks! One quick follow up question - are default-consents set at the account level or at the sender level?
Reply to: Change Between Two Different Consent Documents
Friday, September 1, 2017 at 05:15amOK, thank you!
Reply to: Change Between Two Different Consent Documents
Wednesday, September 6, 2017 at 05:36amI'm probably about to set the new record for consent-related questions, but here goes anyways...
A while back, we opened a ticket to have a custom disclosure set on our production account. This works fine, but our QA group is wondering if you guys ever change disclosures on sandbox accounts? We use a couple different sandbox accounts as our "test" and "acceptance" environments and our QA people are wondering if we can make these accounts behave like prod from a disclosure standpoint.
Thanks!
Nick
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Topics | Replies | Freshness | Views | Users |
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Hi,
We are seeing very slow performance - both in API responses as well as trying to use the web UI. The API is also sporadically returning us 500 errors.
|
2 | 5 years 9 months ago | 19 | |
We have been facing slowness and unresponsiveness for SDK method calls as well as API calls. Are the services down?
|
4 | 5 years 9 months ago | 38 | |
We've done our initial production rollout of our new feature that includes eSignLive integration - everything is working great, but one of the early feedback items that has come back our way is the de
|
4 | 6 years 6 months ago | 45 | |
I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony.
|
3 | 6 years 6 months ago | 11 | |
Is there any limit to how long a signed package will "live" (i.e. be available for user download) on eSignLive?
|
1 | 6 years 7 months ago | 24 |
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