Account


Earned badges

Achievement: Latest Unlocked

Topic Started

Topics
Hi, We are seeing very slow performance - both in API responses as well as trying to use the web UI. The API is also sporadically returning us 500 errors.
We've done our initial production rollout of our new feature that includes eSignLive integration - everything is working great, but one of the early feedback items that has come back our way is the de
I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony.
Is there any limit to how long a signed package will "live" (i.e. be available for user download) on eSignLive?
Hello, We are getting a red error message in the UI when we attempt to elevate my eSignLive user account from a "Member" to a "Manager" that indicates we've exceeded our user limit. From what I can

Replies Created

Reply to: Change Between Two Different Consent Documents

0 votes
Just a quick follow up question to this old thread - We are thinking when we go live we'll want to use our own (custom) default consent. It sounds as though this is a relatively painless process, as we just need to provide a PDF of what we would like to use for the consent document to the support team - but so I can make sure to give our legal team a realistic timeline, what is the turnaround time on this? i.e. What is the rough timeline between us providing a PDF and that PDF beginning to be used as our default-consent on esign packages?

Reply to: Change Between Two Different Consent Documents

0 votes
Hi - we have the document we'd like to use for our account's default consent all prepared now. In Haris's earlier post, he says we need to send this to eSL's support team - I assume this is done via email, but can someone tell me specifically how to go about doing this? Thanks! Nick

Reply to: Change Between Two Different Consent Documents

0 votes
I'm probably about to set the new record for consent-related questions, but here goes anyways... A while back, we opened a ticket to have a custom disclosure set on our production account. This works fine, but our QA group is wondering if you guys ever change disclosures on sandbox accounts? We use a couple different sandbox accounts as our "test" and "acceptance" environments and our QA people are wondering if we can make these accounts behave like prod from a disclosure standpoint. Thanks! Nick

Subscriptions

Topics Replies Freshness Views Users
Hi, We are seeing very slow performance - both in API responses as well as trying to use the web UI. The API is also sporadically returning us 500 errors.
2 6 years 1 month ago 20
Profile picture for user harishaidary
We have been facing slowness and unresponsiveness for SDK method calls as well as API calls. Are the services down?
4 6 years 1 month ago 41
Profile picture for user mwilliams
We've done our initial production rollout of our new feature that includes eSignLive integration - everything is working great, but one of the early feedback items that has come back our way is the de
4 6 years 9 months ago 46
Profile picture for user harishaidary
I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony.
3 6 years 10 months ago 13
Profile picture for user harishaidary
Is there any limit to how long a signed package will "live" (i.e. be available for user download) on eSignLive?
1 6 years 10 months ago 24

Code Share

This user has not submitted any code shares.

Subscriptions Release Notes

This user is not subscribed to any release notes.