r-mikolajuk | Posts: 26

Extend emailMessage content characters length limit

Tuesday, April 11, 2017 at 02:45am
0 votes
Follow-up of https://developer.esignlive.com/forums/topic/emailmessage-content-length-limit/ Most of the fields have 4000 characters limit, but here we have only 1024. I would love to have it increased.
harishaidary | Posts: 1812

Reply to: Extend emailMessage content characters length limit

Monday, May 29, 2017 at 10:00am
0 votes
Hi there, Unfortunately, your request has been declined by our product managers. The reason behind is to keep the database size manageable. The package and signer personal message should really be for very specific instructions to the signer, and not a generic way of displaying info.
r-mikolajuk | Posts: 26

Reply to: Extend emailMessage content characters length limit

Monday, May 29, 2017 at 11:04am
0 votes
This is quite odd explanation to me.
The reason behind is to keep the database size manageable.
So I can have a custom field with 4k characters limit, but can't have a message that long because of the database size?
The package and signer personal message should really be for very specific instructions to the signer, and not a generic way of displaying info.
Low field length limit doesn't help in keeping those instructions specific. It rather forces them to be general, short and not explanatory enough.

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