kishoremvrs

How to enable Smart Card sign in eSignLive sandbox?

Wednesday, March 14, 2018 at 10:54pm
0 votes
Hi Team, I have a scenario where we have to sign the documents using Hardware Tokens(from INDIA, issued by eMudra). For the POC purpose, i have created a sandbox account and trying to try this on sandbox. Unfortunately i didn't find out how to enable this feature? Can you please help me enable this in my sandbox account. Good day!! Thanks in advance.
harishaidary

Reply to: How to enable Smart Card sign in eSignLive sandbox?

Thursday, March 15, 2018 at 11:07am
0 votes
Hi there, Have a look at this blog: https://www.esignlive.com/blog/tips-tricks-e-sign-documents-using-smart-cards/ Let me know if you need further assistance.
Haris Haidary OneSpan Technical Consultant
kishoremvrs

Reply to: How to enable Smart Card sign in eSignLive sandbox?

Thursday, March 15, 2018 at 07:00pm
0 votes
Hi Haris, thanks for responding. Can you guide me on how to enable ‘Client-side Certificates’ option in my eSignLive account(Sandbox)?
harishaidary

Reply to: How to enable Smart Card sign in eSignLive sandbox?

Friday, March 16, 2018 at 07:07am
0 votes
That will have to be done through support. Simply send a request to [email protected]
Haris Haidary OneSpan Technical Consultant
kishoremvrs

Reply to: How to enable Smart Card sign in eSignLive sandbox?

Tuesday, March 20, 2018 at 09:02pm
0 votes
Hi Haris. Thanks for the reply and now it's enabled in my account. Though when i try to digi sign, it keeps asking me to install the driver even though i installed it. Operating System: Windows 10 Browsers tested: Google Chrome version : 64.0.3282.119 (Official Build) (32-bit) IE: 11, Edge Attached a screenshot for reference. Do you know why this is happening? why does it keeps asking me to install the same driver even though i installed? Do we need to do any OS wide settings? Thanks in advance.
Attachments
esignlive-3.png46.58 KB
kishoremvrs

Reply to: How to enable Smart Card sign in eSignLive sandbox?

Tuesday, March 20, 2018 at 09:26pm
0 votes
Added the console log in the browser as well for further investigation.
Attachments
eSignLiveConsole.png202.36 KB
kishoremvrs

Reply to: How to enable Smart Card sign in eSignLive sandbox?

Wednesday, March 21, 2018 at 06:42pm
0 votes
Hi Haris, Thank you so much for the response and sent an email to [email protected] Waiting for the reply. Good day!!

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