pardeep | Posts: 6

The remote server returned an error: (500) Internal Server Error.

Friday, March 16, 2018 at 08:12am
0 votes
int the call to CreatePackage when calling the eSign rest api , we get 500 error from the server. EslServerException: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://sandbox.e-signlive.ca/api/packages/o6Qqzj2LSQVcL28SnOxjUNKx-oE=/documents. Optional details: {"code":500,"messageKey":"error.internal.default","technical":"name cannot be null or empty","message":"Unexpected error. I have attached a JSON dump of the request to the eSign api. Any thoughts? thx.
harishaidary | Posts: 1812

Reply to: The remote server returned an error: (500) Internal Server Error.

Friday, March 16, 2018 at 08:47am
0 votes
Hi Pardeep, .json extension files are not permitted for upload as attachments. Can you zip the json payload and upload it again? Thanks
pardeep | Posts: 6

Reply to: The remote server returned an error: (500) Internal Server Error.

Friday, March 16, 2018 at 08:51am
0 votes
Hi Haris , zip attachment wont work. so Im linking to a gist here https://gist.github.com/pchahal/3692df86b72fa172fe875251853abff3 thx for getting back to me.
harishaidary | Posts: 1812

Reply to: The remote server returned an error: (500) Internal Server Error.

Friday, March 16, 2018 at 09:03am
0 votes
There seems to be an issue with our developer site. Sorry for that. Can you send it to [email protected] and I'll have a look. Thanks,
pardeep | Posts: 6

Reply to: The remote server returned an error: (500) Internal Server Error.

Friday, March 16, 2018 at 09:10am
0 votes
thanks Haris I sent an email to the developer email. Par.
harishaidary | Posts: 1812

Reply to: The remote server returned an error: (500) Internal Server Error.

Friday, March 16, 2018 at 09:24am
0 votes
Hi pardeep, Is this the actual payload going to esignlive? Looking at it quickly, there seems to be a lot of mistakes in the payload, such as the auto-capitalization of each key, invalid values (HAND_DRAWN) etc... I've also looked at your account and it seems that you were able to complete some packages. You can simple do a GET https://sandbox.e-signlive.ca/api/packages/{packageId} and look at the structure of the json payload you need to build.
pardeep | Posts: 6

Reply to: The remote server returned an error: (500) Internal Server Error.

Friday, March 16, 2018 at 09:54am
0 votes
We are actually using the .NET sdk, i just extracted the json to upload to this forum. Is there another way to capture the data we send to eSign.
harishaidary | Posts: 1812

Reply to: The remote server returned an error: (500) Internal Server Error.

Friday, March 16, 2018 at 10:57am
0 votes
You can use a tool like Fiddler to monitor the requests going out to eSignLive. Can you send me the document to [email protected] as well so I can run some tests. Thanks
pardeep | Posts: 6

Reply to: The remote server returned an error: (500) Internal Server Error.

Monday, March 19, 2018 at 12:14pm
0 votes
Hi Haris, The problem still persists, it seems this is happing accross our web apps, we have not changed anything on our side in the request. We have a company account with thirdstream.ca can you verify if this is the case as there any other info you need from me. thx. Par.
harishaidary | Posts: 1812

Reply to: The remote server returned an error: (500) Internal Server Error.

Tuesday, March 20, 2018 at 05:09am
0 votes
Pardeep, Are you trying to upload a signed document to esignlive? Because the pdf you sent me was a secured signed pdf.
harishaidary | Posts: 1812

Reply to: The remote server returned an error: (500) Internal Server Error.

Tuesday, March 20, 2018 at 05:16am
0 votes
I would also suggest upgrading your .NET SDK to the latest version if you haven't done so already. https://docs.esignlive.com/content/c_integrator_s_guide/sdk/a_introduction/getting_started_with_sdks.htm#eSignLive_.NET_SDKs
pardeep | Posts: 6

Reply to: The remote server returned an error: (500) Internal Server Error.

Tuesday, March 20, 2018 at 08:59am
0 votes
Haris, Ok it looks like the upgrade for sdk from 10.6.20 to 11.12 fixed it, in case any one else has simalar issues. thx for your help. Par.
harishaidary | Posts: 1812

Reply to: The remote server returned an error: (500) Internal Server Error.

Tuesday, March 20, 2018 at 09:38am
0 votes
Glad to hear it :)

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