Additional Information from Event Notifier (Web UI)
Thursday, March 22, 2018 at 11:53amWe have scenarios where we need to support/guide the user as they work through a signing ceremony.
Example:
Employee opens a window and starts a signing ceremony and then moves the window over to a touch screen for the customer to use. The touch screen is facing the customer and the employee is no longer aware of what is happening in the ceremony. We would like to be able to know what document the customer is on or navigating to. We would also like to know which document the customer accepts or signs (confirms).
It looks like the Event Notifier (https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm) provides a message stating the event occurred, but no specifics as to which document they are associated to. We made a proof of concept and we are receiving and displaying the messages (e.g., ESL:MESSAGE:STARTED:DOCUMENT_NAVIGATION) to the employee, however we would like more information from those event messages to proactively assist/guide the customer through the signing ceremony.
Would it be possible to get the information below (or something similar) added to the ESL:MESSAGES from the Event Notifier for the following events:
DOCUMENT_ACCEPT - Which document is being accepted? Which document is auto navigated to?
DOCUMENT_CONFIRM - Which document is being confirmed (signed)? Which document is auto navigated to?
DOCUMENT_NAVIGATION - Which document is being navigated to?
Thanks.
Reply to: Additional Information from Event Notifier (Web UI)
Thursday, March 22, 2018 at 12:26pmReply to: Additional Information from Event Notifier (Web UI)
Friday, March 30, 2018 at 11:33amReply to: Additional Information from Event Notifier (Web UI)
Tuesday, April 3, 2018 at 05:42amReply to: HithereUnfortuna
Tuesday, May 25, 2021 at 02:06pmChecking back in, any update on this?
Reply to: Checking back in, any update…
Tuesday, May 25, 2021 at 04:36pmHi mattelsberg,
Unfortunately, the "Additional Information from Event Notifier" is still a candidate feature which hasn't been on roadmap yet. I will update this thread once there's any updates.
Duo
Reply to: Checking back in, any update…
Tuesday, June 1, 2021 at 10:50amHi mattelsberg,
Just get informed that this feature will be available in 11.42! I haven't tested on it yet but you can expect a new event "DOCUMENT_VIEW" and the document ID to be appended to the posted message like:
ESL:MESSAGE:SUCCESS:DOCUMENT_VIEW:<document Id>
I will provide more information once 11.42 was deployed to sandbox environment.
Duo